KALPANA DAHIYA

RJ is a group of companies dealing in varied business verticals including Real Estate, Jewelry, Premium Watches & Perfumes, Beauty salons and hotel apartments.

Financial Planning, Business Analysis & Control
• Dashboard maintenance for Board Meeting
• Financial Planning & Risk Assessment
• Budgeting, Forecasting and Variance Analysis
• Group Consolidations at HQ level & Entity wise P?L analysis
• Management Reporting:Dashboard.Budgets, Rolling Forecasts Flash reports and Financial Statements Analysis
• Obtaining supplies, licenses and controlling stock and inventory
• Business Analysis & Projects performance with regards to revenues, cost, headcount and planning
• Change & Quality management

Project Management:
• Developing the Project from sratch and implementing all programmes to make the project go live(Web development, Store design and layout, setting guidelines for the operations etc)
• Monitor project progress, co-ordinate delivery dates, and maintain financial tracking.
• Drawing contracts, service agreements and completing the buying process
• Liasoning with the supply chain and other departments to ensure smooth operations
• Ensuring compliance with financial covenants and SLAs and contractual obligations arising(if any)
• Time and cost management
• Vendor Management (Invoices, Purchase Orders, payments and ongoing requests)
• Advise on, resource implications of new initiatives, co-ordinate with stakeholders to prioritise short-term initiatives and long-term projects in a Matrix organisation
• SWOT analysis of new opportunities

Technical Implementations:
Implementation, testing and operations of the TALLY

• Financial Analysis and Management Reporting
• Planning, Forecasting & Budgeting
• Business Review with Top Management and Volvo Head Office
• Revenue & Cost Analysis
• Gross Margin & Variance Analysis Reports
• Dashboard maintenance for Board Meeting
• Group Reporting: Consolidation and analysis of performance of all business units as one group.
• Industry Analysis & Risk Assessment
• Managing resource allocations/ De-allocation
• Maintenance and managemen of Financial Documents Maintenance & Tracking ( Contracts Service agreements, Lease agreements etc)

Finance Function (Management Reporting): Dec 07 till Apr '12

• Primarily responsible for the financial control and reporting of the UK's Utilities Profit Centre.
• Participates in monthly accounting close
• Internal Shared Service Cost and Revenue Control
• Prepare actual and forecast variance report
• Monthly Forecasting and uploading the same in Essbase.
• Business Control (In terms of identifying expense trends, one off expenses, sudden increase in cost or revenue, increase in hours, variance to the run rate etc)
• Planning & Budgeting
• Maintain record of past as well as present orders, contracts details etc
• Attend review meeting swith Client Directors, Commercial team and CFO.

Corporate Finance (Accounts Payable): Aug 07 till Dec 07

• Mapping vendor requirements and coordinating to develop and implement processes in line with pre set guidelines.
• Ageing, Forecasting and Budgeting of AP Payments
• Monitoring the overall functioning of the processes, ideltifying improvement areas and implementing adequate measures to maximize service quality.
• Making sure that all statutory requirements are met and there is no breach of contract.
• Managing day to day operations by ensuring optimum resource allocation and time management
• Making Cash Clearing Account Reconciliation and Scrutiny of Debit Balances/Approved and unpaid items

Accounts payable (British Telecom): Dec '05 till Aug '07

• Solving queries of BT vendors through email and phone.
• Ensuring timely payments of the vendors in accordance with the business requirements.
• Managing Customer satisfaction Quality (CSAT) and feedback process.
• Making Daily and weekly login and calls handled reports for the team.
• Ensuring meeting of team and individual targets and maintaining customer satisfaction bar met.
• Planning and providing on-floor training to the agents.
• Keeping a track of missed SLA's and analysing reasons for variance.

Project Undertaken: • Successful testing and implementation of 170 Markview.
• Successful transformation of AP invoices entry log to an online system on Lotus notes.
• Independently prepared an intrasite for Corporate Fiannce team.

Notable Credits
• Awarded Pat on the back award for the quarter of Nov '09.
• Receieved promotion in 2010 on the basis of outstanding and consistent performance.
• Received many bouquets and appreciations from the vendors as well as UK counterparts.

Arvato Services, Gurgaon: June '05-Dec '05 Customer Care Executive
Team Operations (Microsft): Jun '05 till Dec '05

• Solving queries of Microsoft customers vendors through phone.
• Activation of account for Microsoft products.
• Managing Customer satisfaction Quality (CSAT) and feedback process.
• Providing on-floor training to the agents.