customer service officer
icicibankltd
Total years of experience :11 years, 10 Months
Savings / current account openings.
Evaluating the customer for loan processing.
Providing solution to the customer’s problem- bank operations related.
Handling cash payments, receipts, transfer.
Performing the tasks allocated by the management.
Creating service request to the back office staffs.
Raising service request to solve the system related issues to the concern team.
2) Company name: ICICI Bank Ltd
Designation: Customer service officer
Period: September 2013 - til date.
Responsibilities:
* Processing various kinds of service requests for the customers.
* Savings / current account openings.
* Evaluating the customer for loan processing.
* Providing solution to the customer's problem- bank operations related.
* Handling cash payments, receipts, transfer.
* Performing the tasks allocated by the management.
* Creating service request to the back office staffs.
* Raising service request to solve the system related issues to the concern team.
Designatio: Customer service manager - operations
Period: June 2012- August 2013.
Responsibilities:
* Handling clients.
* Delivering the required products to the clients on time.
* Generating feedback from clients.
* Placing purchase orders.
* Stock maintance.
* Recruitment of staffs and providing training.
Academic Chronicle Msc.Information technology Bharathiar University Course Duration: (2010-2012) Percentage - 70% Bsc.Computer science
CMS College of Science and Commerce, Course Duration - (2007-2010) Percentage - 79% 12th standard
Angappa Matric& Higher Secondary School, Year Of Passing 2007 Percentage:68% 10th standard
Angappa Matric& Higher Secondary School, Year Of Passing 2005 Percentage:79%