Inspector Coordinator
Intertek International Ltd
Total years of experience :12 years, 10 Months
• Manage inspection requests for seven GCC offices, ensuring compliance with established standards.
• Coordinate communication and resource allocation among teams for efficient inspection processes.
• Ensure adherence to ISO standards and regulatory requirements.
• Maintain comprehensive documentation and generate reports for performance tracking.
• Provide training and support to inspectors and facilitate collaboration with technical teams and export consultants.
• Handle audit renewal processes for ISO certifications.
• Manage multiple certification programs across various countries.
• Oversee procurement activities and negotiate deals to optimize resource utilization.
• Utilized Saber Platform for Saudi shipments, facilitating smooth export processes.
• Engaged with clients to facilitate shipments to KSA and handled customer requests through various channels.
• Provided exceptional customer service through omnichannel communication.
• Managed returns, exchanges, refunds, and coupons, ensuring customer satisfaction.
• Collaborated with multiple departments to achieve service goals.
Contacting and negotiation Suppliers for quotes with the best cost and value
Perform sourcing between suppliers and clients/our branches
Managing payments between the accounting department and the suppliers
Organize logistics of products from suppliers to the requested locations
Being the focal point between clients and supplier
Dealing with customer on the telephone and email to sell them our printing products
Dealing with customer’s demands and applying diplomacy for conflict resolution purposes
with suppliers
• Supervised and monitored member requests, maintaining confidentiality and discretion.
• Provided luxury concierge services exclusively for members.