Hertz Sales manager
Northern Gulf Trading Co
Total years of experience :18 years, 9 months
Primarily responsible for driving sales activates by managing sales team, performing sales forecasts, ensure sales revenue and profit growth, reviewing market analyses and monitoring pricing objective.
➢ Develop and implement strategic sales plans to accomplish sales goals.
➢ Manage sales staff to ensure market growth and business plan objectives are met.
➢ Develop training and conduct performance of sales representative.
➢ Meet with top customers, assisting sales stuff with maintaining relationships and negotiating and closing deal.
➢ Analyze sales statistics to assist in promoting sales decisions.
➢ Analyze market data and opportunities to ensure proper sales coverage.
➢ Coordinate marketing and advertising efforts for local market awareness.
➢ Communicate with deputy general manager to ensure customer commitments and opportunities are captured.
➢ Review all the monthly and lease contracts, receivables, manage all the major accounts and work to increase the revenue.
➢ Communicate with staff regarding the fleet requirements.
➢ Monitored and reviewed fleet inventory and maintenance records, coordinated the transfer or repair of vehicles, shuttle implemented various records and evaluate the activities and products of the competition.
➢ Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance.
➢ Prioritize and plans work activities; Uses time; efficiently; Plans for additional resources; Set goal; and objectives; Fleet changes; Develops realistic action plans.
➢ Follows instructions, responds to management direction; Keeps commitments.
➢ Takes independent actions and calculated risks, Looks for takes advantage of opportunities and ideas; Present ideas and information in a manner that gets others’ attention.
➢ Responsible for ensuring that all fleet and service vehicles are inspected/serviced in accordance with the manufacture’s requirements and ensure that the vehicles is roadworthy and rentable, and that vehicles for inspection/service are blocked.
➢ Upholds company standard, maintain brand identity throughout the operation.
➢ Ensure that vehicle movement’s IN/OUT garage/locations are recorded in the system and all supported documents
➢ Coordinate vehicles delivery and removal with Hertz suppliers
➢ Management - Ability to organize and manage multiple priorities
➢ Train, mentor and develop skills with team members. Set KPI’S for the team in line with business objectives, review them periodically and performance manage them to deliver outstanding results; Staff retention; Maintain accurate records staff performance and productivity; ensure maintenance of the location as per set standards and enhancement of brand image.
➢ To ensure Hertz and Transworld Co. policies and procedures applied.
➢ Report to be submitted on daily, weekly, monthly basis; Sales report “Weekly and monthly”; Loss business report “Monthly’; Garage movements report “ Daily”; Fleet maintenance report “Monthly”; Utilization report “Daily, weekly monthly basis; Present critical data relevant to Chauffeur & Operations to the Deputy General Manager reqular basis.
➢ To develop strategies to achieve the targets; Increase sales revenue and market share; plane, supervise, and coordinate personnel and operations in a manner that will optimize the co. performance and improve efficiency, help achieve the company mission and goals, and result in outstanding customer service.
➢ Duties and responsibilities assigned in order to accomplish the job.
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- Identifying and penetrating new accounts while continuing to grow sales (Contracts) of existing customers. - Prepare the necessary reports to senior management for the public tenders. - Weekly Meeting with technicians and technical management to make sure to do the required service to customers and Contracts. - Working closely with sales director to prospect, pitch & close new business. - Maintaining excellent customer relationship to achieve client satisfaction. - Address client concerns and ensure the resolution of issues in a timely manner. - Following up on monthly basis the billing of the customers to insure payments. - Participation in team building and sales training events.
-Involved in the day to day management of customers.
-Delivered ongoing market analysis and assessment of competitors.
-Tackled client problems and ensure the resolution of their issues.
- Maintained contact with clients - giving them regular updates.
- Organized weekly team meetings with staff, director and senior managers.
-Organized weekly schedule of technicians and customer’s service staff.
-Generated sales invoice to customers.
Used Word & Excel to write reports and create invoices
Performance monitoring of account executives
- Contacted and communicated with advertising agencies and press.
- Dealt with customer enquiries by telephone, email, letter or face to face
- Gave clients information about the hospital & services.
- Built relationships with clients, doctors and staff.
- Resolved incidents within clients to keep up the image of the hospital.
-Attended exhibition and fairs on behalf of the hospital.
-Involved of recruiting companies such as Insurance and banking to deal with the hospital.
CCNA "Course Cisco Certified Network Associate"
•IT Diploma, Matariya Institute of Technology-Cairo, Arab Republic of Egypt 2006. •ICDL Certificate, Sphinx International Institute-Cairo, Arab Republic of Egypt 2007. •CCNA Certificate, Cisco Academy-Cairo, Arab Republic of Egypt 2010. * Currently Studying Business Administrastion , Cairo Universty
