Chief Commercial Officer
Flyegypt Airlines
Total years of experience :33 years, 10 months
*Responsible for the setting and achieving of the commercial strategic objectives in Egypt and outstations in Europe and Gulf area.
*Managing and leading Reservations, Planning, Charters, Claims, Ground Handling and Catering Departments.
*Responsible for the approval of the short- and long-term marketing plans.
*Responsible for the negotiations of the major project deals.
*Responsible for the approval of the pricing and positioning of the company s products.
*Participate in the preparation of the business plans for the company.
*Follow up on the daily sales achievements.
*Suggest and adopt corrective actions in case the sales are below the budget.
* Setting a commercial plan for start up airline.
* Analyzing cost elements and applying a plan for cost reduction.
* launching schedule flight operations targeting 3 destinations.
* Increasing charter operations to generate more liquidity.
* Negotiating aircrafts lease contracts and acquisition offers with lessors.
* Determining right aircraft for planned operations.
* Setting a commercial expansion plan for the next 3 years.
* Coordinating with operations for pilots duty hours.
* Setting fare scheme for each new route (inbound and outbound)
* Negotiating interline agreements with other carriers.
* Implementing agremnets and incentive schemes for travel agents.
* Negotiating ground handling contracts and accommodation contracts.
• Role to establish and manage international passenger sales in more than 10 countries.
• Set up sales infrastructure in each market.
• Choose and assign GSA in each country..
• Ensure corporate and commercial objectives are achieved.
• Negotiate deals and contracts with major Tour Operators and Online travel agencies in Europe..
• Filing and processing application to join IATA as an airline member.
• Submitting applications to join BSP and ICCS for 10 different countries.
• Setting and monitoring KPI for each market.
• Promote and enhance charter operations.
• Revision and approval of charter offers.
• Supervising conducted surveys for new routes and markets.
. Setting a plan to launch a travel agency.
• Obtain IATA accreditation.
• Implement an action and Marketing plan.
• Ensure corporate and commercial objectives are achieved.
• Advertise business and VIP charter service.
• Monitor the market and continuously review sales
• Control pricing, marketing and distribution strategies
• Increase market share with optimizing revenue and yield
• Ensure corporate and commercial objectives are achieved.
• Lead and motivate a team of sales, finance and operations.
• Keep a good relation with authorities
• Have concluded charter contracts over 20millions Swiss Francs..
• Managing 10 staff to generate 25Million Swiss Francs per annum.
• Responsible of recruiting qualified personnel.
• Maintaining excellent quality of service to the customers.
• Launching promotion and campaigns.
• Supervising airport staff and acting as a station manager.
• Negotiating handling contracts and service level agreements.
• Have done great savings on budget with no influence on service level.
• Negotiating and signing hotel contracts for crew and staff.
• Marketing, quoting all kinds of charter services to trustable tour operators.
• Familiar with detailed operating costs of several types of aircraft helped me match the right type of aircraft for the requested operation generating the best possible profit.
• Close coordination with scheduling and planning departments for optimum use of fleet and crew.
• Contacting concerned CAA and obtaining permissions slots.
• Coordination and negotiation with handling, catering companies, and fuel suppliers for best offers. •following and ensuring collection according to terms of contract.
• Have dealt with all kind of charters (Tourism, Cargo, VIP, UN charters for the rotation of peace keeping forces around the globe.)
• Achieved a gross in revenue of 100 percent (2008/2009)
• Maximize revenue and profit generation in the area,
• achieve best load factor with high yield according to set targets.
• Supervising handling procedures at airport,
• Ensuring the highest level of customer service to passengers,
• Effectively manage and recruit skilled staff.
• Set up successful projects for the customization and expansion of sales in neighbour countries (Romania, Slovenia, Check Republic)
• Successfully managed to increase passenger traffic by 25% through the attraction of different segments of travellers and the diversity of sales methods.
• Increased cargo traffic by 85% through implementing new sales and marketing strategies.
Submitting Charter Flight Quotations
Supervising Charter Operations.
Calculating ticket fares manual and automation.
Ticket issuance.