Roche Diagnostics Logistics Coordinator
Group 1 Medical
Total years of experience :11 years, 8 Months
• Managing stocks & storage to secure availability in the market and minimize expiries.
• Supply chain representative for the set-up of sales & order planning project in Qatar.
• Coordinating shipments, orders, & deliveries to ensure smooth running operations resulting in customer needs being met.
• Handling logistical issues and customer complaints to achieve & maintain highest levels of customer satisfaction.
• Ensuring QC procedures are implemented and maintained.
• Conducted system and products usage training sessions, enabling efficient functionality.
• Handled recruitment process of new trainers for training centers.
• Assisted other departments for testing products, functionalities & any help-desk activity such as on-site training, migration, etc.
• Analyzed incidents reported by clients in close co-operation with Amadeus Central.
• Monitored the return process of products from stores to 3PL through WMS.
• Prepared inbound and outbound reports for stores and warehouse on weekly basis.
• Completed expedition and return corrections processes on ERP.
• Arranged shipments to stores and performed audits of delivered & returned goods.
• Handled general customer care related issues such as billing, technical updates and problem solving tasks while maintaining high levels of customer service quality.
• Actively participated in team projects and assisted with integration of new representatives.
• Achieved handling time goals and quality targets in a short period of time.
• Participated in importing and warehouse processes: Shipment clearance, transportation of goods, warehouse receiving and inventory management.
A GPA of 2.7 according to the German grading system. A seminar and continued Bachelor thesis in Operations Management as well as a seminar in International Business.