Commercial Projects Management Manager
Fawry for Banking & Payment Technology Services
Total years of experience :18 years, 1 month
- Managed a team of 5 project managers overseeing Fawry’s commercial projects delivery with external parties’ such as billers, banks and customer service providers
- Reduced average projects duration and time-to-market by enforcing standardization and re-use of pre-implemented solutions and modules
- Introduced the pre-sales function as part of the Commercial Project Management Department, assisting account managers closing deals that require more technical and project implementation details
- Led a team of 3 project managers to implement the company products portfolio management from gathering, identifying, selecting and prioritizing requirements to building and launching new product releases
- Introduced adjustments to the software lifecycle process, enhancing the interaction points between the different teams in the technology department
- Streamlined the company change management processes, to facilitate the decision-making process for top management when it came to prioritizing requirements and projects
▫ Managed various integration projects at different life-cycle phases from kick-off, requirement definition, commissioning up to going live
▫ Short-list of projects led:
- Integration with mobile wallets: Mobinil Wallet (Mobicash)
- Integrations with billers systems: Air Cairo, EgyptAir, Traffic Administration and North Cairo Company for Electricity Distribution
- Integrations with channels and banks systems: National Bank of Egypt (IVR), Blom Bank (ATM), HSBC (IVR) and Credit Agricole (Internet Banking)
- Automated Clearing House (ACH) Direct Debit implementations: National Bank of Egypt and Barcaly’s
▫ Designed and managed the company projects master plan in 2013 and 2014, scheduling, prioritizing, monitoring and controlling the progress of the major projects within the different departments of the company
▫ Refined the company change management processes, which facilitated the decision-making process for top management when it came to prioritizing change requests and projects.
The Procter and Gamble (P&G) Account
Lead and managed more than 5 different SAP projects from initiation to closure. Main tasks included project planning, sizing and effort estimation, scheduling, monitoring and controlling project execution, team leading and motivation and client handling.
Key Achievements:
- Brought one of the projects back on track both in terms of schedule and budget after having been assigned to it while it was on the critical path.
- Simultaneously managed geographically dispersed teams in addition to handling the remote client and business users (At one point in time, dealt and coordinated the work between people in more than 7 different countries.)
- Estimated the team effort and project size in the planning phase of the project.
- Handled the creation and maintenance of the project work breakdown structure and schedule.
- Delivered technical solutions and enhanced business processes in order to provide financial data for costing analysis.
- Appointed as the Subject Matter Expert (SME) of the technical team, where the responsibilities increased to include analyzing complex system problems and proposing solutions to resolve important business issues impacting operations.
MBA with a focus in Finance