S.M.E Accounts Manager
Idara Solutions FZC
Total years of experience :9 years, 6 Months
• To find prospects and develop new opportunities within the territory of overall UAE for DU Telecom products & services
• Search for SMEs, make connections with enterprises who are interested in improving their tele-communications nationally and internationally
• Attend regularly scheduled meetings with corporates
• Represent the company and give information to enterprises about products and offers
• Develop and present proposals using business-based decision analytics
• Opening new accounts and maximizing customer base.
• Interact and coordinate with the sales team and other staff members in other departments working on the same account.
• Meet time deadlines for accounts
• Identifying non-traditional channels and to promote Du products that suit the specific segment.
• Monitor and analyze competition and present the same to management.
• To facilitate in cases screening, undertake risk analysis, and ensure compliance as well as high quality proposals are drafted and submitted for approval.
• To resolve Customer Queries and Issues pertain to Du and to ensure customer satisfaction.
• Selling Etisalat fixed line and mobile services and solutions to customers visiting branch.
• Assisting the customers with their queries.
• Cash handling as Cashier and to deal with other finance related issues.
• Solving the customer’s queries such as delivery of the products, defects and returns and issuance, up selling and escalations.
• Handle technical and services queries about Etisalat products.
• Maintain and update accounts status of clients on computer software program.
• General administrative duties including but not limited to receiving and directing telephone calls, handling of general inquiries and filing documents.
• Communicate & prepare necessary office correspondence.
• Sustain the branch’s volume of sales through the creation of new customers and retention of existing clients.
• Back office job to clear all the pending applications issued from service center.
• Ensure Team-work and assigned task is completed on time without delay.
• Training New Staff - New Counter Job
• Activation & deactivation of Credit & Debit Cards Account.
• To maintain & implement Standard, Quality & courtesy of calls
• Maintain MIS to evaluate Calls trend.
• Forwarding Maintenance request of customer's to related department.
• Follow up of customers’ Logged Complaints.
• Training newly hired staff
• Looking out for possible fraudulent Activities & taking appropriate measures to cover risk.
• Update customers about bank's latest promotion & development
• Guide Cardholders about procedure to get problem resolve.
• Update complaint & different request by customers.
• Maintain complaints log sheet
• To keep the record of all the rentals & cash collected by Collection officers and to submit them with closed books in head office accordingly
• To keep the record of all office stationary & petty cash
• To fix appointments with high profile customers for collection officer
• To deal with irate customers complaining about any technical problem or staff behavior and to provide them with exclusive solutions with approval of company in order to gain customer’s satisfaction
• Correspondence with different departments to resolve complaints
• Look after administrative issues like staff attendance and counseling with staff for improvement in their performance.