IT Administrator
Lloyd Star Group Of Companies
Total years of experience :13 years, 5 Months
• Manage & Deploy IT Infrastructure for 55 workstations.
• Manage & Administer Beams ERP System (Development & Implementation).
• Manage & Implemented GPS Tracking system for 200 vehicles at entire organization.
• Ensure all IT Projects are delivered according to the agreed scope, schedule and quality.
• Ensure that employees are following IT policy, information security & privacy according to the company SOP.
• Manage & desktop support to users by travelling to their desks and over telephone, emails & remote at other branches in UAE, KSA and OMAN.
• Create and administer disaster / recovery plans that will keep the company functional in the event of crisis.
• Manage & maintain VPS Hosting Server, Domains, Emails and Group Websites.
• Manage & maintain GPS Tracking System for entire organization (UAE, Saudi Arab & Oman).
• Co-ordination with Vendors for Purchase, hardware support and renewal of AMC
• Ensure ICT Material; computers, Laptops, Server’s, Networking Devices, Telephones, PBX, Bio Metric Attendance devices, CCTV camera etc are safe & compiles with health and safety legislation.
Technical Support
• Provide technical support for 75 users in (UAE. KSA & OMAN).
• Install & configure servers with RAID Setup (HP Blade System, DL Series Server).
• Install, configure and administer Windows Server 2008/2012.
• Install, configure & administer Active Directory: adding, modifying users & group policy objects.
• Install & configure Domain Server, File Server and Print Server.
• Install, configure and administration of RRAS and VPN Server.
• Install & configure DNS, DHCP and FTP Server in Windows 2008/2012.
• Install, configure and administration Hyper-V / VMware for server virtualization.
• Install & configure Load Balance, Redundancy, Failover (Server & Network).
• Install & configure Network Devices, Routers, Switches, Wireless, Firewall etc
• Install & configure NAS server for storage/backup and disaster recovery.
• Install & configure Macintosh/Apple Operating System (Desktop & Laptop).
• Configure Macintosh/Apple products on Windows base network environment.
• Manage Mac Applications, Software’s, Patches, and updates.
• Mail setup; create rules & configuration of Microsoft Outlook & Apple / Mac (POP& IMAP).
• Manage and maintain CCTV Cameras.
• VPN installation/access/maintenance in entire GCC offices & ensure minimal downtime for users.
• Manage & maintain SQL Database Server 2005/2014 (New ERP Beams & Existing ERP Pegasus).
• Supervise system troubleshoot, backup, system recovery & resolution of Hardware, Software, Network, WAN/LAN, Server, Desktops, Laptops, Printers, Scanners, Routers & Switches.
Project implemented & Achievements.
• BEAMS ERP for Supply Chain/ Land Transport Modules included (HR & Payroll, Accounts & Finance, Asset Management, Sales & Operation, Procurement & Inventory, Fleet Management, IT Support Management and Executive Management Dash Board).
• IT Infrastructure for 55 workstations. (Networking, Servers, CCTV, Telephonic PBX System, Bio Metric time attendance & Door Access Control Security).
• Bar-coding System for Automatic Product Delivery System.
• GPS tracking system in entire organization for Middle East and integrated with ERP System.
Duties and Responsibilities
• Responsible for Managing & maintaining company IT Infrastructure.
• Strong Coordination with IT Manager regarding ERP Project & IT Infrastructure Project implementations.
• Deployed IT Infrastructure for 60 users at five offices in Dubai.
• Arrange weekly meeting with all departmental heads regarding ERP implementation current status.
• Ensure that ERP Modules are implementing as per company business requirement.
• Manage & maintain 70 Desktops/Laptops and other peripherals at five offices in Dubai.
• Maintain system efficiency and make recommendation for future upgrades.
• Manage & maintain TENDBERG device over TCP/IP for video conference (Dubai to Iran).
• Install & configure accounting software’s (Tally 9, Peachtree, QuickBooks and Rayvarz).
• Install & configure Servers with RAID (HP Blade System, DL Series Server).
• Install & configure window 2008: Domain Server, File Server and Print Server,
• Install & configure Active Directory: Creating, Adding, and Modifying Users & Group Policy Objects.
• Install & configure DNS, DHCP and FTP Server.
• Install & Configure Macintosh/Apple operating system (Desktop & Laptop).
• Configure Macintosh/Apple products on Windows base network environment.
• User Mail setup, create rules & configuration of Microsoft Outlook & Apple / Mac (POP& IMAP)
• Install & configure Network Devices, Network Printer, Network Scanner, Routers, Switches and Wireless.
• Desktop support to users by travelling their desks and over telephone, email, remote at other branches in UAE & IRAN.
• Ensure problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times and backup/recovery functions are performed on scheduled basis.
• Manage & maintain CCTV, Bio Metric for attendance and Telephones PABX system.
• Manage SQLServer 2002/2005 backups for Rayvarz Accounting Application and New ERP System.
• Plan and maintain to secure system backups and disaster recovery.
• Install & configure Windows Operating System, Mac Operating System, Software’s, Office Application, Business Application, Remote Application, Virtual Private Network Software and Bio Metric for attendance machine and maintain all client computers in running position.
• Handling all the operation in IT Department.
• To assembled, configured, installed and repair computer hardware.
• Installing windows operating systems, ms office & third party software.
• Develop & implement system, network policies and procedures.
• Install, configure and administer windows 2000/2003 servers.
• Install, configure and administer file, print, DNS and DHCP servers.
• Install, Configure and administer of ISA (Internet Security and Acceleration) Server.
• Install, configure Hardware, Software, Network Printer, Scanner, Router, and Hub.
• TCP/IP networking and hardware maintenance and repair.
• Provide support to users for computer, printer, scanner, Ms Office and all other software.
• Responsible for weekly & daily data backup and retrieval scheme.
• Assisting the network administrator with support requests.
• Ensure all computers, hardware are safe & complies with health and safety legislation.
• Maintain up-to-date detailed knowledge and records of network configuration, operational procedure and all system changes, updates, enhancements.
• Manage & maintain Company network infrastructure to ensure network connectivity and security.
• Troubleshoot /repair /resolve technical problems, issues related to computer hardware / software/ network / printer/scanner and WAN/internet.