IT System Engineer
Arabian Construction Co
Total years of experience :6 years, 0 months
• Installation of OS on desktops and laptop using Symantec ghost and Acronis installing of related drivers and Antivirus.
• Supporting the following technologies: Microsoft Office 2003 - 2013 products - Outlook, Word, Excel, Access, Internet Explorer, Mozilla Firefox, Chrome and Acrobat reader, Cute PDF
• Providing desktop support and training for users. Carry out complete IT systems problem resolution R&D for critical issues.
• Trouble shooting of computers hardware and software in XP, Vista, windows7, windows8 windows 8.1 and windows10 (Technical Preview).
• Experience of handling a large client by providing L1, L2, L3 support over the Telephone.
• Configure Outlook 2003, 07, 10, 13 POP3 and IMAP accounts on desktops and has complete knowledge in trouble shooting, configure email accounts on mobile phones.
• Email administration ie Archiving, backup, Email recovery of Outlook PST and OST file.
• Configure and manage Mail servers (MDaemon) and troubleshooting client mailboxes.
• Solve user related problem on the computer or by Team viewer, Remote desktop Ammy, and has knowledge of remote deploying Software Emco and Remote Exec.
• Coordinates and interacts with vendors for procurement of IT accessories, Ordering desktop and laptops, replacement parts and coordinate repair work
• Documenting IT equipment Inventory and Errors/problems/resolution for all reported problems to the Helpdesk.
• Experience working in Remote Area (Liwa) for 6 months independently taking care of complete Site with 200 users.
• Troubleshooting in a Windows server domain 2008 and 2003 environment and Active Directory Management grants or deny access to resources printers, documents, folders, network locations.
• Server backup and monitoring using Symantec backup Exec ver. 12, 11 and 10 Server State
• Backup & Restoring, HDD disaster recovery & Acronis backup. Maintain daily backup records.
• Nas Storage 8420 Pro Backup and the related function to folder sharing and security
• Installation, maintenance and trouble shooting of network printers, shared printers (Cannon & Kyocera), creating user directories and providing file transfer to computer.
• Installation and configuration of WSUS Server, configured with 50 machine Xp and windows 7
• Worked with and troubleshooting IP phones, AVAYA Phones.
• Installation, Troubleshooting and Activation of Autocad 2008 - 2014.
• Installation of Primavera P6 & P8 using SQL 2005 and 2008 and troubleshooting.
• FTP Server and other applications for file transfer e.g. Filezilla and knowledge of other FTP sites working.
• Installation and Configure ISA clients for connecting, restricting and blocking Internet access.
• Maintaining Network devices Firewall, Routers, Switches, other devices Network printer etc.
• Configuration of switches Dlink, Nortel, Wireless routers and cable Crimping.
• Installation of virtual OS on server and desktop machine using Hyper-V and VMware.
• Suggesting improvements in the operations and processes to make the system foolproof.
• Participates in project activities to support infrastructure or application projects.
• Installation of software’s from a working machine to remote machine.
• Installation of antivirus, printers, debugging of printers, desktops etc
• Attending calls from the employees for any servicing requirements of the company as and when required.
• Imparting knowledge and techniques to the employee on the usage of the different applications and software’s.
• Preparation of mother board for installation and mounting.
• Installation of processors, ram chip, various cards, fan and jumper settings if needed.
• End of Line (EOL) to check and test the machine.
• Making Master copy, download updates, copying OS on HDD using disk copier.
• Debugging errors on the disk while copying.
• Trouble shooting and solving the problems as and when required