kelvin ashuman, HELPDESK OFFICER

kelvin ashuman

HELPDESK OFFICER

UNIFIED PAYMENTS NIGERIA LTD

Location
Nigeria
Education
Bachelor's degree, BANKING AND FINANCE
Experience
22 years, 11 months

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Work Experience

Total years of experience :22 years, 11 months

HELPDESK OFFICER at UNIFIED PAYMENTS NIGERIA LTD
  • Nigeria
  • My current job since December 2012

--ATTENDING TO EXTERNAL CALLS
--RESOLVING CUSTOMER'S COMPLAINT
--MONITORING BANK 'S ATM AND POS TRANSACTIONS
--RESOLVING ALL BANK'S ATM, POS AND WEB TRANSACTION FAILURES
-- HELPING DEBIT CARD AND CREDIT CARD HOLDERS ON HOW TO USE THEIR CARDS
-- INVESTIGATING BEBIT AND CREDITCARD FRAUD CASES WITH VISA INTERNATIONAL
TRAINING NEW RECRUITS ON VISA AND MASTERCARD CARD
PRODUCTS
-- SETTLEMENT OF APPROVED TRANSACTIONS

Education

Bachelor's degree, BANKING AND FINANCE
  • at LAGOS STATE UNIVERSITY
  • August 2008

DID EXCELLENTLY IN MY STUDIES

Specialties & Skills

English
Microsoft CRM
Microsoft tools
Credit Cards
Troubleshooting
MICROSOFT OFFICE, MICROSOFT CRM, PEACHTREE

Languages

English
Expert

Memberships

ROTARACT CLUB OF MARYLAND,A SUBSIDIARY OF ROTARY INTERNATIONAL, LAGOS, NIGERIA
  • ACTIVE
  • August 2012

Training and Certifications

CERTIFICATE IN MARKETING INTEGRATION (Certificate)
Date Attended:
May 2013
Valid Until:
May 2013