KENNETH SILVA, Underwriter

KENNETH SILVA

Underwriter

Metlife ALICO

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, ECONOMICS WITH COMPUTER APPLICATIONS
Experience
12 years, 7 months

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Work Experience

Total years of experience :12 years, 7 months

Underwriter at Metlife ALICO
  • United Arab Emirates - Dubai
  • April 2014 to October 2014

 Pricing of group life and medical insurance schemes by applying various underwriting techniques making sure terms released are profitable, reasonable and competitive.
 Underwriting scope extends to GCC region.
 Coordinate with the underwriting manager, regional office or the reinsurer for accounts above the local authority supported with complete scheme description and underwriting workings.
 Liaise with the sales support team and sales executives for any additional underwriting information, negotiation details and updates on issued proposals.
 Prepare proposal benefit schedules based on approved terms and conditions.
 Review completeness and accuracy of policy issuance and endorsement requests for confirmed new businesses, renewals and amendments.
 Generate and send claim reports, loss-ratio reports and scheme performance reports as requested by client and sales channels.
 Updating market and competitor information from various market sources for competitive benchmarking.

Group Administration Manager at Legal and General Gulf
  • Bahrain - Manama
  • March 2013 to April 2014

 Managed the group life and credit life insurance portfolio administration and reporting to the Company’s Regional Chief Actuary and Finance Officer:
 Established group life underwriting and administration guidelines for proper internal control, determine appropriate profitability levels and for expansion plans in the GCC region.
 Underwrite group life schemes and liaising with prospects, brokers and the Company’s captive sales for any support needed to win business.
 Assess existing businesses due for renewal making sure business are retained while maintaining profitability. All renewals are retained 100%.
 Managed issuance of policy contracts, endorsements, billings, member enrollments and receiving claims notification. Service customers, brokers and sales representatives through satisfying their queries within turn-around period.
 Review policy wordings and other templates.
 Internal coordination on individual underwriting, finance and claim requirements.
 Review claim requirements submitted on credit life and group life policies and provide feedback to claims department based on the issued contract.
 Coordinating with partner insurance companies within the GCC region on fronting, reciprocal businesses, reconciling long pending premium settlement and claim issues
 Coordination and negotiation with reinsurers on competitive treaty terms and facultative arrangements.
 Coaching and motivating staff to enhance work performance. Also assess staff yearly performance.
 Prepare quarterly reinsurance bordereaux, unearned premium reports, weekly sales pipeline and other management reports.
 Introduced the insurance company to cooperate in multinational pooling strategy.

Group Underwriting Manager at ACE Life Insurance
  • United Arab Emirates - Dubai
  • April 2012 to January 2014

 Managed the insurance company’s group medical and life insurance underwriting and administration with direct reporting to the Regional Group Operations Director.
 Pricing small to large group life and medical cases based on experience, in-house experience and any other available information from the market.
 Assessment of renewal cases based on acceptable profitability levels, reasonability of benefits/services and market competitiveness.
 Prepare and send underwriting workings for business decisions or cases that require local and global management approval.
 Monitoring of proposal and renewal offer status and updates with the sales channels.
 Negotiation and placement of facultative reinsurance terms with reinsurers. Also prepare and send reinsurance reports.
 Monitoring of portfolio loss ratio.
 Member of Company’s underwriting committee which was created to enhance service capabilities and development.
 Successfully reengineered the group administration framework and managed the group service team in customer servicing and proposals, enrollments, card issuances, logistics, third party administrator submissions, account reconciliation and coordination with company internal customers making sure expected turn-around-period and customer expectations are met and further enhanced.
 Monitoring of premium collections and communicate to clients and sales channels to minimize or avoid premium delinquency.
 Training and coaching the group service team for their career development.
 Involved in case management/underwriting committee activities such as assessment of special service and claim cases.

Group Channel Services Coordinator /Supervisor at ACE Life Insurance
  • United Arab Emirates - Dubai
  • September 2007 to March 2012

 Provided operational support to the Group Manager in developing group life and medical insurance portfolio.
 Preparation of new and renewal cases pricing sheet, underwriting analysis, claims experience and other requirements for Group Underwriting Manager’s review and approval.
 Release and coordinate proposals to brokers, agents and clients and update status on proposal log.
 Prepare monthly proposal progress report and other reports as required by management.
 Promoted to Supervisor level in 2010.
 Prepare policy, renewal and endorsement issuances and coordinates with the administration team.

Underwriter at The Insular Life Assurance Company
  • Philippines
  • February 2006 to July 2007

 Underwriting analysis of individual member eligibility for group life insurance coverage based on group policy contract eligibility requirements and company underwriting guidelines.
 Performed customer service for corporate clients: provided clients information on the group insurance availed, coordinated with the sales agents and the clients regarding pending requirements of the plan mostly on underwriting.
 Preparation of group policy contracts and endorsements based on agreed turn around period.

Underwriter at Philam Group (AIG)
  • Philippines
  • January 2003 to February 2006

 Evaluating risks on insurance riders of pre-need products, and Accident and Health (A&H) insurance applications
 Answer client concerns regarding underwriting rates and other details of the product they availed.
 Assist in other functions in new business processing such as policy register, compilation and releasing of new plans.

Education

Bachelor's degree, ECONOMICS WITH COMPUTER APPLICATIONS
  • at SAN BEDA COLLEGE
  • April 2000

I was included in the honors list of my college education with an average not lesser than 1.6 (1 is the highest and 5 is failed in our system).

Specialties & Skills

Underwriting
Group Benefits
Insurance Operations
Customer Service
Extensive group life and medical insurance underwriting and administration skills and knowledge.
Reinsurance, reciprocal business, fronting, third party administrators, multinational pooling
Knowledgeable of the UAE insurance market, rules and regulations on HAAD and DHA
Profound mathematical and computer skills (Word, Excel, Power Point).
More than 6 years of work experience from reputable insurance organizations in the GCC region.
 High proficiency in analytical, statistical evaluations related to insurance underwriting.
Excellent communication, presentation and interpersonal skills.
Self-motivated, highly organized, hardworking, innovative, honest and value integrity.
Good team working and building skills.
Familiarity with insurance terminologies and concepts.

Languages

English
Expert
Filipino
Expert

Memberships

LIFE OFFICE MANAGEMENT ASSOCIATION (LOMA)
  • Finished 5 examinations with designation of ASSOCIATE IN LIFE MANAGEMENT INSTITUTE
  • May 2005

Training and Certifications

Associate in Life Office Management Institute (ALMI) (Certificate)
Date Attended:
March 2014

Hobbies

  • Reading, exploring new skills, enrolling in insurance course,spending time with family and friends.
    Employee of the Month at ACE Life Insurance. Highest performance rating for year 2012 in ACE Life Insurance.