Teller
Emirates NBD
Total years of experience :11 years, 2 months
In the last years, I got golden opportunity in Emirates NBD Bank to experience day to day Banking Operations, various systems and policies. The challenges faced helped me excel in my work and grow in my experience.
As a Teller and customer service representative at Relief pool Department, we are supposed to move from Branch to Branch as per the requirement, which help us to grow and learn more due to greater interaction and experience from varied work locations, The main duties are as follows:
Complete knowledge of bank regulations and policies.
ability to understand customer's needs and resolve their problems.
Supervise and control cash flow while maintaining optimum cash holding levels.
Carry out smooth and error -free transactions within the branch, ensuring all activities are completed within timescales and with a high degree of accuracy.
Monitor team members’ cash related activities and ensure they are error free.
Ensure all teller transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements.
Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
Cheque processing (both Inward and Outward Clearing).
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
At the leading exchange company in the UAE, with the largest branch network started as an offshoot of a flourishing general trading business of the Al Ansari family.
I worked there as Teller foreign currencies; where we serve millions of customers monthly, which gave me a great experience in the field of banking and customer service, in addition to administrative and practical skills, The main duties are as follows:
Processing customs transactions and the transactions fees replies.
Cheque processing.
Auditing and processing invoices and expenses.
Processing bank reconciliations.
Payroll processing.
I started my career in the greatest governmental entity contributes to stimulate the economy and protect it, and to provide excellent service to customers, where I trained in the Finance Department of Customs of Jordan, which gave me the experience principled in the job market, and accounting field, The main duties are as follows:
Processing customs transactions and the transactions fees replies.
Cheque processing.
Auditing and processing invoices and expenses.
Processing bank reconciliations.
Payroll processing.
Bachelor of Accounting Information Systems (Accounting)