Pre-Sales Manager
NOOR Advanced Technologies
Total years of experience :19 years, 9 Months
- Designing optimum technical solutions for the customers or mega projects (including WAN links, LAN infrastructure, WiFi, IP Surveillance…etc.).
- Conducting technical presentations to the customers.
- Writing effective technical proposals to properly position the company and the designed solutions to win the trust of the customers.
- Supporting salesmen with equipment/technology data related to technical specifications and costs to build financial proposals.
- Communicating with network infrastructure teams for network upgrade, migrations, and new solutions implementation.
- Clarifying the customers’ solutions for SDM, TAM, DSL, and NOC teams.
- Negotiating and establishing agreements with vendors (when they are involved in the design and implementation process) and managing equipment ordering process.
- Targeting new technologies, solutions, hardware, and applications to scale our portfolio.
- Training sales team members on products and services.
- Communicating with the global partners to verify the connectivity solutions for the global customers.
- Managing the tasks between team members.
- Managing the relationship between my team and other teams.
- Preparing professional reports of members’ evaluation and team’s performance and achievements in weekly/monthly/yearly basis to my director.
- Last escalation point before the escalation to my director.
- Supporting junior PSE engineers and training them to be qualified to handle the customers' needs and to improve their technical and documentary skills.
- Initiating a weekly report about the customers’ suspended links to CFO.
- Managing the tasks between team members.
- Managing the relationship between my team and other teams.
- Performing the members’ tasks with my old and HOT customers \[If needed\].
- Preparing the reports of members’ evaluation and team’s performance and achievements.
- Last escalation point before the escalation to my manager.
- Supporting junior TAM engineers and training them to be qualified to handle the customers' needs and to improve their technical and documental skills.
- Following up with SDM Team about the acceptance and activation pending customers’ links.
- Following up with SDM Team about the customer satisfaction issues.
- Coordinating with SDM Team about the customers’ new links installation and activation especially for mVPN links.
- Putting the plan for customers’ service delivery.
- Putting the migration plan from TDM/ATM technologies to Ethernet technology for the ready nodes.
- Contacting the customers to convenience them to do any maintenance windows or to apply new configuration needed for our migrations’ plan.
- Reviewing with PSE Team the new customers’ solution design.
- Initiating a weekly report about the customers’ suspended links to CFO.
- Member of new solutions’ \[like mVPN and VSAT\] virtual teams.
- Provisioning customers’ PVCs \[L2 VPN, AToM, L3 VPN, L3, and mVPN customers\].
- Designing new solutions to achieve customers’ needs.
- Configuring static and dynamic \[RIP, EIGRP, OSPF, and BGP\] routing protocols.
- Configuring customers and our core switches.
- Applying QoS configuration to achieve the quality for the voice and video traffics.
- Configuring IPSec and GRE tunnels on the customers’ routers.
- Applying any advanced configuration required \[NAT, ACLs, PBRs, and ...\] to achieve customers’ needs.
- Creating VPDN and ISDN accounts for the customers.
- Doing the needed troubleshooting with the new customers till they become up and running.
- Testing and configuring new devices and technologies \[EFM devices, AToM, and advanced converters\].
- Testing and configuring some Voice devices \[Patton ATA, Patton Voice Gateways, and PLANET Gateways\].
- Supporting junior TAM engineers and training them to be qualified to handle the customers' needs and to improve their technical skills.
- Troubleshooting customers’ PVCs end-to-end.
- Monitoring and Troubleshooting physical connections \[Copper lines, E1’s, E3’s, STM-1’S, and STM-4’s\].
- Monitoring and Troubleshooting IGP \[Static, RIP, and EIGRP\] and EGP \[BGP\] routing protocols.
- Monitoring and Troubleshooting core links utilization.
- Troubleshooting Switch VLANs and configuring new VLANs for the new Data Center Servers.
- Modifying any wrong configuration to solve the customers’ PVCs problems.
- Adding and Troubleshooting DNS Zones and records.
- Last escalation point before the escalation to other teams.
- Supporting junior NOC engineers and training them to be qualified to handle the customers' problems and to improve their technical skills.
- Designing and troubleshooting LAN connections.
- Maintaining and troubleshooting WAN connections.
- Maintaining and troubleshooting PC’s problems.
- Installing new required S/Ws and maintaining the existing S/Ws.
Graduation Project: "Digital Camera Controller", a VHDL code with WISHBONE protocol of interface (that depends on the data transfer under hand shaking protocol) to manage the different processes (store, dct, display, and send processes) depend on the taken picture from the Digital Camera. The system was designed and implemented on Altera chip using design tools (Maxplus and FPGA advantage). [Grade: Excellent].