Khaled Soliman

responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework.Demonstrate Bank of America core values. Understand and live the values that support our culture.Treat all customers equally and fairly.Adhere to policies and procedures.Stay informed of key priorities and business updates.Execute sales and service plays and processes.

 Directly managed 10 employees within the Customer Service Complaints Department
 Supervised and delegated tasks within the Customer Service Department
 Composed daily call reports and insured update of complaints database
 Team Leader with final say on all decisions regarding department operations
 Exceeded goal for customer retention and satisfaction by 112% in 2013
 Received Company Award for Superior Customer Satisfaction Survey Results
 Managed customer complaints and resolved customer dissatisfaction
 Met all deadlines imposed by T.E. Data for timely completion of all office reports
 Received promotion in 2013 to Senior Management position within Customer Service Department
 Trained new employees on T.E. Data policies and guidelines
 Served as mentor to all new employees and conducted on-the-job training and training assessments

 Lead Retail Sales Consultant and Manager of sales team staff of twelve
 Ranked third out of a national sales force of 290 in 2010
 Won “Outstanding Sales Manager” Regional Award - 2011
 Sales team exceeded revenue goals by 75% in 2009
 Trained new sales representatives and instructed them in the proper execution of B.Tech sales strategy
 Prepared detailed office operations monthly report for review of area and regional managers
 Responsible for conducting daily sales strategy team meeting
 Sold electronics directly to customers in a retail environment
 Coordinated team members to achieve monthly sales goals

 Established and maintained customer relationships to grow accounts and exceed sales goals
 Maintained detailed database of prospecting accounts in the largest safety equipment market in Egypt
 Achieved up to 145% of sales targets with in the first thee months of hire
 Received Top Sales Executive Award for Central Cairo Territory in 2006
 Planned and conducted sales presentations to demonstrate capability of new safety equipment
 Trained customers on proper use and safety guidelines of all new equipment upon delivery
 Submitted quarterly detailed sales plan outlining strategies to grow business within territory
 Trainer and mentor to new sales representatives