Knowledge Management Administrator
International Turnkey System Group
Total years of experience :20 years, 8 months
To gather, understand and manage company information and intellectual property for the respective departments / units. To provide high-level administrative support by conducting research, preparing statistical reports, handling information requests and various other support functions
KEY WORK:
1. To gather research materials, classify and store information (both hard copy and electronic resources) in a specific location for easy access and retrieval for the organization's current and anticipated information needs;
2. Assist in preparing standard write-ups and reports
3. Support the development of a complete encyclopaedia and other communication tools
4. Analyze data and information to produce necessary reports and with a view to repackaging it for easy use by the user.
5. Support the information requirement of the department / unit or support units (like retrieval of market research materials, sales process support, and project execution support)
6. Coordinate the development, population, management and content maintenance of a complete up-to-date repository of information in ITS Portal for use in internal and customer related activities
7. Support the development and writing of informational and communication tools by analyzing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating them into timely decisions and actions
8. Prepare and produce the management reports required for the corporate, regional and department level
9. Update company-wide documents, confirmed standards, and post documents to ITS Portal
1-Ensure guests are greeted upon arrival, check in and escorted to room.
2-Maintain an up to date knowledge of the hotel and services. Supplies information and responds to the guest queries.
3-Handel all guest complaints.
4-Take an immediate action in case any incident occurs.
5-Record all important issues and report it to RDM and GM
7-Establishes, promotes and maintain good public relations while meeting or exceeding guest expectations.
8-Personally check all VIP arrival rooms and meets the guest upon arrival offering them personal assistance during their stay.
9-Co-operates in the performance of any reasonable task requested by company manager, executive and guests.
10-To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
11-To promote efficiency, courtesy, confidence and extremely high standard of social skills.
12-To adhere to company and hotel rules and regulations at all times
13-To ensure that the standards required by law and by management are maintained at all times in the whole areas.
1-Receives guest in a professional and friendly manner, satisfying guest expectations from arrival till Departure.
2-maintains effective communication with all related departments during night shift to ensure smooth service delivery.
3-Maintain an up to date knowledge of the hotel and services. Supplies information and responds to the guest queries.
4- Makes control tours of the hotel ensuring electricity usage is at a minimum and security is at maximum.
5-control all departments.
6-Ensures all necessary reports are compiled and printed for the following days business and checks that they have been distributed accordingly.
7-Maintains up to date back up reports.
8-Ensures an effective handover of nights activities to front office manager.
9-To adhere to company and hotel rules and regulations at all times.
10-To assist the guest with all different queries
11-To perform all operational Front office tasks
12-To ensure the security of the guests and the hotel premises
13-To carry out any reasonable duties as may be requested by Dep. Head or any other management
14-To train, develop, guide and motivate colleagues
15-To assist all departments when required
16-Aim to achieve planned rooms sold, average rates and revenue each period
17-To be aware of any activities / events operating within the hotel in order to promote and maximize the sales
Handling problems as diplomatic with positive conclusions, as well as
responsible for Correspondences and organizing staff.