PATIENT REALTIONSHIP REPRESENTATIVE
Emirates Hospital & Cosmoserge
Total years of experience :20 years, 9 months
•Book and amend appointments, greeting patients, administration and supporting both clinic manager and director.
•Link between patients, families and the hospital. Resolve problems and act as mediators when treatments and care is involved. Responding to patients quickly, resolving complaints, making recommendations to the hospital and maintaining files of confidentiality.
•Answer patients' inquiries about billing, procedures, policies and available services. Provide patients referrals, distribute paperwork.
•Deal with insured patients inquiries and act as contact between the patients and their insurance companies by communication via phone and emails correspondence to get them the approval for their procedures, treatments and medications.
•Discharge and collect treatment and procedure expenses from the patients. Act a contact between patients and finance department and assist them with their all financial inquiries. Submit and generate daily cashiering reports.
•Gain a clear understanding of clients' businesses, activities and requirements. Also analyze their business size.
•Work closely with the Business Development Director, General Manager and underwriter to develop, and implement a business plan to define and agree, detailed business development and sales strategy, potential prospects, targeted number of appointments per month, develop and create new business opportunities, and maximize revenue opportunities and streams.
•Identify and develop opportunities for cross selling.
•Develop, maintain, and update formal Account Plans.
•Take appropriate steps to maximize the business opportunities at renewal renegotiation of contracts to retain business.
•Managing the contracts, cover notes and invoices for my clients.
•Attend and contribute to development meetings as appropriate.
•Deal with different highly potential clients who are interested to set up and establish a business in DMCC.
•Call & meet DMCC clients, the properties owners in (Al Mas, Gold and Silver Towers) and ensure the scheduled payments on time for their property.
•Check that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
•Respond appropriately to emergencies or urgent issues that raised by DMCC clients regarding their Facilities.
•Involved in cleaning, catering, vending, health, safety, security, utilities and communications infrastructure.
•Provide guidance and consultation for the existing and the new clients on various matters in registration, licensing and Visas.
•Act as a key contact and interface between the Authority and the Client.
•Work on “Cosmos”, a computer telephone interface system used to deal with customer service issues.
•Trace shipments across the world.
•Compiled and organized data on new customers in their respective files.
•Managed the central repository of client queries, collected feedback, ensured a follow-up would occur and arrival to a resolution for our customers drew up customer support strategies and ascertained an ultimate timely delivery.
•Directly handled customer queries and concerns, treating the customer with dignity and a positive attitude.
•Expeditious response to customer calls, requests and questions.
•Forwarded complaints to the Corporate Complaints Officer through e-complaint management system.
•First point of customer contact for general inquiries like membership facts, services, etc.
•Deliver outstanding customer service directly to new, existing and returning customers.
• Exceeded performance goals at the call centre service level.
•Always kept a calm attitude even in pressing situations.
Bachelor science in information technology