(Contracted) Change Analyst/Lead Facilitator
The Social Experiment
Total years of experience :11 years, 6 months
The Social Experiment is a specialist consultancy group of highly experienced change professionals working across Australia, to create business transformation solutions for high profile clients. Specialising in business and change strategy audit and implementation.
• Engaged as self-employed contractor to scope a major change management project for a high-profile client which covers both Australia and New Zealand.
• Providing business and stakeholder analysis to develop and facilitate digital transformation across multiple locations in New Zealand and Australia.
• Transitioned a training and E-learning branch to the HR department; impacting all companies within the group
• Designed, developed and implemented Soft Skill L&D and E-learning programs for the group of companies, directly impacting 1800 employees.
• Delivered organisation-wide capability framework through Training Needs Analysis, Appraisal Schemes.
• Provided regular consultations and management learning plans.
• Training projects directly increased employee performance, satisfaction, retention, and company profitability.
• Successfully spearheaded and managed Executive Leadership Development trainings through external vendors for various company leadership teams.
• Oversaw, managed and coordinated group-wide HRIS transition for performance management, annual appraisal and e-learning.
• Co-develop budgets for numerous departments within group.
• Coordinated and executed group-wide multi-sport tournaments, with high participation rate along with other ER related events.
•Development, implementation, and supervision of comprehensive trainings, educational and development programs for 1300+ employees.
•Develop and deliver an array of soft skill topics for multiple industries and induction trainings
•Coordinate and oversee outsourced trainings
•Ensuring all identified training needs are implemented
•Delivered 7 successful events across the Arabian Gulf region
•Work closely with acquisition team and client to fulfil to gain comprehensive understanding of vision
•Responsible for the planning and resource management of all aspects of multiple event simultaneously
•Manage and coordinate multiple internal and external stakeholders to complete execution
•Provided input to refine best practices and continuous improvement processes
STRATEGIC PAY LTD.
NEW ZEALAND: DEC 2011 - FEB 2013
A market leader in strategic remuneration and performance management solutions.
Position: Market Research Analyst
• Strong analytical skills, with excellent experience of interpreting and producing high quality, accurate
management information.
• Complete multiple salary survey reports, using data from over 1, 500 organisations across all public and private sector industries throughout New Zealand.
• Provide comprehensive support to key reward initiatives including salary review processes, market
benchmarking, functional remuneration and incentive schemes.
• Ensure that high quality market analysis based on valid benchmark material regarding the total
reward package is available to Senior Management as required on the overall market position of company pay.
• Support the Reward Managers in all Pay Review/Bonus activity; providing data reports and managing the data input/production requirements.
• Prepare job evaluations using the appropriate job evaluation system (Hay/SP10/SP5) as required.
ONEPATH MANAGED FUNDS NEW ZEALAND: JAN 2011 - DEC 2011
OnePath is wholly owned by ANZ National Bank Limited, part of Australia and New Zealand Banking Group, has around 500 employ across a range of business functions throughout New Zealand.
Position: Customer Service Representative
• Providing customer support in superannuation schemes for ANZ, National Bank, and OnePath
Managed Funds all across NZ.
• Accounts administration.
• Online account administration.
• Telephone transactions.
• Providing support for Financial Advisors.
• Handling clients face-to-face, online, and by telephone.
BEEF AND LAMB NZ INC.
NEW ZEALAND: FEB 2010 - SEP 2010
Responsible for the generic marketing of New Zealand beef and lamb on the domestic market.
Position: Researcher and Data Analyst (Contracted)
• Identifying research objectives for three advertising/public awareness campaigns.
• Formulating research questionnaire.
• Conducting research with the local population from four regions across Auckland.
• Collecting and plotting raw data.
• Converting raw data into vital findings using software such as Excel.
• Report research findings to management and discuss key points observed from the general
public/consumers.
• Reports were used to further improve public awareness campaigns of the benefits of Beef and
Lamb as well as advertising and product placement for AngusPure NZ.
NEILSEN MARKET RESEARCH NEW ZEALAND: JAN 2006 - MAY 2008
A leader in market research since 1923, provides insights and complete understanding to the world's leading
companies in 100+ countries around the world of what consumers watch and buy.
Position: CATI Unit Trainer/Supervisor
• Training and supervising a group of new employees on a weekly basis.
• Elaborate and explain job guidelines that are to be followed, and ensure trainees receive all
training material.
• Ensure trainees are up to standard and fully knowledgeable of the company's system and policies before they conduct any interviewing on our behalf.
• Handling and dealing with contracts as well as formulating and documenting timesheets and rosters.
• Supervising interviewers and offering assistance during an interviewing shift.
• Conducting validations and observations on interviewers to upkeep quality standards.
• Briefing interviewers on new projects; making sure they are fully aware of the job's expectations and assign their work to them.
NEILSEN MARKET RESEARCH NEW ZEALAND: FEB 2004 - JAN 2006
Position: CATI Interviewer
• Convincing random respondents to take part in surveys.
• Listening to and recording response verbatim.
• Arranging and scheduling appointments.
• Probing for further response.
• Data entry.
Massey University ( 2008 - 2011) Bachelor of Business Studies in Human Resource Management Auckland, New Zealand