مسؤول خدمة عملاء
hamad abdullah alessa and sons company
Total years of experience :15 years, 10 Months
SAMSUNG home service supervisor
• Discount and replacement officer
• CRM agent (Customer Relation Management)
• Senior home maintenance Superviser
• Identify and manage chronic customer service issues.
• Utilize process management software to proactively isolate problems in real-time.
• Update trouble ticket, maintenance, and change control tickets within a specific time frame,
While detailing the issue for the ease of knowledge transfer.
• Contact and deploy the Field Technician for any appropriate problems.
• Customer call handling and further communications.
• Resolve vendor issues including contacting vendor if applicable.
• Escalate issue trouble tickets when appropriate utilizing escalation procedures.
• Maintain database to manage Samsung home appliances.
Detailing trouble and product issues before escalating to other groups