Technical Support Engineer (Financial Services)
Ericsson
Total years of experience :8 years, 6 Months
● Trouble Ticket Handling
● Work Order Handling
● Escalation
● Report Handling (e.g. Disturbance Report)
● Monitor Network and Threshold Alarms
● Analyze and Classify Alarms
● 1st & 2nd Level Restoration
● Handle Customer Problem
● Perform Maintenance Routines
● Analyze Maintenance Routines Result
● Customer Problem Management
● Created Bash Scripts to manage challenging tasks
I was unity3d developer and game lead engineer. I manged client and server side. At client side I used c# as scripting language. At server side php was used. Server and client communication was done through JSON