Receptionest officer
Fastlink BMS - Sensasia spa
Total years of experience :4 years, 11 months
Fast link BMS - Executive Secretary-(reception officer ) / Feb (2015) - Present - Dubai, UAE.
Handled the entire office duties including:
Prepared the visa papers, renewing and cancellation as well
Receiving, sending, and registering all incoming and outgoing data
Experienced in all the needed documentation
Attesting the birth, marriage, and graduating certificate and sending it for translation & attestation & submission .
Entered all the data in the system, both old and new
Made a daily report of what is done and about the received and sent calls& documents as well
Making of a monthly report about the updates of all the employees of the company
Making monthly payslips and expenses .
Insurance app forms for all employees .
Updating all renewal reports monthly for residence visa and labour’s documents for company and employees as well
Typing official app forms for submission .
Preparing all office supplies ordering forms
Receiving & releasing supplies and issuing invoices .
Communicating with services agencies (insurance, business cards, cars, clinics) & organizing all next steps through emails and phone calls
Schedule meeting for managers with clients and prepare reminders for both
Preparing all pro, visitors call, attendance logs & reports daily and monthly
Generate all utility bills for the office monthly
Attending all client’s enquiry calls and emails .
Sensasia spa/ full time receptionist (substitute for 3 months)
- In charged of managing the clients’ appointments with the best convenient times to achieve both customers and the spa
management satisfaction.
- Promoting and selling the spa products and up selling of the better products.
- Setting the schedule of each therapist according to the clients’ demands and the therapists work skills.
- Managed the therapists’ appointments to achieve each individual target as well as the spa target.
- Skilled in booking on the phone while talking directly to the clients.
- Welcomed and helped arriving customers from the beginning till the end of the therapy.
- Answered any inquiry about each therapy and gave a full explanation about any therapy available.
- Experienced in interacting with a wide range of customers, guests and co-workers: general public, attorneys, judges, university faculty and students.
- Well-versed in basic interviewing techniques to identify specific issues in order to resolve them efficiently.
- Motivated to quickly learn and apply all instruction from supervisors and other knowledgeable staff members.
-Welcoming guests to the hotel in a polite, friendly and helpful manner.
-Dealing with late arrivals and assisting with early check-outs.
-Check out departing guests using the hotel’s accounting system.
-Taking payment from guests.
-Answering telephone inquiries promptly & professionally & transferring calls on.
- Organizing guests names and their numbers, their tables.
- Organizing the ceremonies programs, the food and beverages.
- Handle the greetings and the dealing with the highest officials during the governmental conferences.
Got the best review for my graduation project: (hotels industry going towards green tourism) Certificate of professionalism and work etiquettes from the union of tourism. One year experience in UAE as receptionist officer in business men services company