PMO Manager
MIDIS – Mideast Data Systems
Total years of experience :26 years, 1 Months
• Develop and maintain the project management methodology, Processes, Procedures, and policies including document templates, identifying project phases, reporting and planning information for successful project delivery.
• Manage the development of PMO Governance tools, standards, analytics, data and reports for project tracking process.
• Manage the development of project deliverables for the project schedule, scope, budget, resource management, etc.
• Manage project issues and follow up to ensure issues are being addressed.
• Assist day to day operational aspects of the PMO.
• Effectively apply the methodology and enforce project and PMO standards.
• Manage the development of a Documentation Library, ensuring project documents are complete, current, and stored appropriately.
• Assemble resource supply figures from IT functional managers and compares against approved portfolio demand.
• Work effectively in a matrixed environment where resources report to both functional and project leads.
• Partner with the team to enhance current PMO to the next maturity level.
• Utilize PMI best practices to implement process, tools and templates for the PMO.
• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Develop detailed legal frameworks to ensure smooth business operation (Contracts, agreements & SLAs throughout the value chain)
• Ensure compliance to Service Level Requirements and quality parameters in terms of service delivery
• Focus on improvement of operational systems, processes & policies aligned to organizational mission and objectives in terms of management reporting, information flow & management, business process and organizational planning
• Coordinate with Client’s representatives to ensure alignment of deliverables to client’s business requirements
• Recommend for new services and / or changes to existing services aimed at maximizing business objectives for the client
• Accountable for maintenance of updated processes & procedures reflecting customer environments and requirements besides coordinating with internal service delivery teams to ensure maintenance of high quality service
• Highlight the benefits of ITIL Service Management within the IS Group and wider within the business besides liaising with business pertaining to service improvements, changes and escalations including initial collation of requirements
• Manage P&L for the outsourcing agreement aimed at exceeding KPI’s in regards to profitability without impacting other SLR’s
• Spearhead various services of the organization through adoption & implementation of ITIL processes and procedures
• Development & management of overall annual budget and controlling of individual projects budgets
• Assist the Client in researching new and / or emerging technologies and highlight potential benefits
• Highlights:
o Played key role in setting up of service department operation including organization structure, development of operation processes, policies and hiring of team members
o Significantly improved cash flow process through automation of invoicing triggers and verifications
• Managed operation of the Data Centre containing 100+ servers (physical & virtual), redundant network infrastructure, redundant power supply, redundant AC systems and other systems (WDS, ACS)
• Ensured smooth functioning of business-critical functions through adequate budgeting, implementation of high availability systems, business continuity plan and disaster recovery strategy.
• Involved in training and performance appraisals of technical team members.
• Monitored & followed up on project progress to ensure compliance to delivery schedules and budgetary allocations.
• Designed, planned and managed the implementation of high availability Network infrastructure besides analyzing technical issues and recommending remedial measures.
• Highlights:
o Successfully upgraded infrastructure to high availability standards apart from planning & implementation of disaster recovery site.
o Managed the acquisition project of (ISO 27001 certification) for the company.
o Played key role in design and implementation of high available fax flow system apart from establishing weekly report on server capacities & utilization highlighting application performance and future investment.
o Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
o Initiated and managed the disaster recovery site project and contributed in developing the disaster recovery plan.
• Coordinated with the division & plant leadership team for efficient use of IT systems and prioritize IT activities; monitored business analyst across several functions and ensured IT system efficiencies in operations.
• Member of the Division IT Leadership team involved in determination of goals and directions.
• Coordinated with IT vendors to ensure effectiveness and quality of service besides training staff members on key IT Process like ProLaunch & Change Management and IT projects in operations.
• Involved in planning & coordination of other related technical services & information processing activities aligned to direction and guidance of the GTTP IT/ Operations.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Developed and maintained installation and configuration procedures, and Contributed to and maintained system standards
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Applied OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities, Upgraded and configure system software that supports Asset Management applications per project or operational needs.
• Highlights:
o Selected by GTTP Management to run IT operation for 2 years in recognition for efficient design, implementation & management of entire IT environments.
o Successfully implemented Maximo (Enterprise asset management system) & Documentum (Document management system)
o Significantly improved Team Productivity through group and individual education sessions on usage of various tools available (Maximo, Documentum, Excel Tips, etc) resulting in increased staff satisfaction and retention.
• Work with Product Management and Marketing to help define/refine sales messages and ensure sales packages are developed and messages communicated to sales team.
• Ensure that the Pre-Sales resources evolve in line with the Marketing Message and Sales Teams stated requirements.
• Ensure that all pre-sales personnel including the Pre-Sales Leader maintain and develop the required skills.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities, Manages day-to-day operational aspects of a project and scope, Reviews deliverables prepared by team before passing to client, Prepares for engagement reviews and quality assurance procedures, Minimizes our exposure and risk on project, Ensures project documents are complete, current, and stored appropriately.
• Selection and recruitment of suitable Pre-Sales personnel as well as day-to-day management of the Pre-Sales team including time management, assessment, training and disciplinary issues.
• Organize, analyse, interpret and evaluate results and provide practical, cost effective solutions.
• Possess excellent understanding of the IT Infrastructure in both Security and Server markets with experience in multi-vendor solution designs.
• Understand tender and client functional requirements, site conditions and drawings- Identification of most suitable solution and products and complete most optimum economical design meeting the tender requirements and site conditions.
• Preparation of Complete Detailed Technical proposal includes design schematic drawings/ system architecture.
• Project/ Tender Specification compliance from Principles/vendors and account all information into proposals.
• Highlights:
o Developed (EC2: Evaluate, Create, Execute, Check) Project Methodology, which was adopted to implement all the projects.
o Built the Presales team with diversified capabilities (IT infrastructure Networking, systems, and storage, information security and messaging systems).
o Created Solutions library, which increased the presales team efficiency and shortened the time needed to build up proposals.
NCR is the well known National Cash Register (NCR) Corporation leaders of ATM and Banking Solutions, in 1998 NCR confirmed its commitment to concentrate on the market-differentiated software and services components of their solutions portfolios.
- Accomplishments:
• Marketing, promoting and selling high-end courses.
• Assessing customer’s training needs.
• Managing the entire customer education operation in the Gulf region.
Master Degree Communications and Electronic Engineering from University of Sciences and Technology, ORAN - ALGERIA. 1988.