Inbound Manager
Best Value Tourism
Total years of experience :11 years, 7 Months
• Managing Business operations with focus on top line and bottom line performance
• Devising marketing/ advertising plans and exploring marketing opportunities or business volume & revenue.
• Analyzing market response on product performance for product improvisations.
• Identifying strategy, sales channels for business plans.
- Overseeing of day-to-day operations w.r.t. Hotel reservations, managing contracts of hotels, handling tours, accounts correspondence for payments.
- Organizing & officiating meetings, conferences with Tour Companies. And other Excursion Suppliers.
- Keeping track on the credit limit of the clients and makes sure the set procedures and followed in case of credit enhancement
- Assisting clients in determining their itineraries & travel plans, offering them most competitive travel solutions.
- Managing customer service operations for rendering and achieving quality service.
- Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
Completed a 1 year diploma in hotel management and undergone the below experience Holiday Inn Resort, Goa Designation From Trainee to Housekeeping Supervisor. Duration 1st oct 2008 till march 2008 Nature of duties handled • Briefing employees about the hotel occupancy, check in , checkouts of the day, allotting them designated areas for work . • Taking utmost care of area guests and getting their feedback for any improvements if requires. • Clearing the departure rooms after the room attendant finishes cleaning and giving it for new arrival guest after all the emanates are placed . • Maintaining a hotel standard by taking training for room attendants. • Solving guest problems if any and assure them in future not to repeat again.