Sr. IT Executive
Just Dial Ltd
Total years of experience :12 years, 9 months
Users Problem Checkout through Help desk Ticket.
Monitoring Network & Server through monitoring tools.
Perform security health check of windows servers and other compliance
Preventing Maintenance of data center like server hardware, cooling, air purifier etc.
Remote Support through VNC, Ammy admin and Team viewer.
OS Support Ubuntu, Win 7, Win 10, Server 2008, 2012.
Worked in Active Directory and manage user’s account.
Installation & Configuration of Desktops, Laptops, Servers & Services.
Maintain Inventory of IT Assets and Maintain Daily wise IT Reports.
Coordinate with Vendors and give solution as per our SLA.
Troubleshooting in Company software’s.
Monthly Upgrade Browsers, Anti-virus, windows patches, server patches etc.
Take care of all Dept. call recordings in Avhan software's.
Perform security health check of windows servers and other compliance.
Installation, configuration, troubleshoot of server’s 2008 & 2012.
Adding, removing or updating user account information, resetting password etc.
Answering technical queries and dealing with often frustrated users.
Solve user’s daily technical issues like desktops, laptops, printers, Wi-Fi, network etc.
Manage & Troubleshoot in Active Directory, DNS & DHCP.
Manage Windows Deployment Services for OS installation in computers.
Ticket status check and update accordingly.
Manage daily, weekly and monthly backup.
Generate report through Drishti Dialer control panel.
Coordinate with vendor’s if facing any issue like ISP, dialer.
Create, delete and modify users in active directory.
Worked on active directory in windows server 2012 R2.
Create IP reservation on DHCP server for users.
Working on Cyberoam Firewall for user’s internet access rights.
Email ID creation, deletion, group creation on O365 admin portal.
Worked on mail client MS outlook 2010 & 2013.
Manage O365 Issues, Email ID’s, Group Creation, and Add Members, give usage license etc.
Day to day user’s problem handle.
Take care of Laptops & Desktops, LAN Printers, Local Printers, Wi-Fi, Projectors etc.
Installation, Configuration of Server’s 2008, 2012 And Windows 7, 8.1, 10.
Maintain Inventory of IT Resources and send reports on weekly basis.
AD, DNS, DHCP and O365.
Users Problem Checkout through Help desk Ticket.
Remote Support through VNC, Ammy admin and Team viewer.
OS Support Ubuntu, win xp, win 7, Server 2008, Linux red hat 6.0.
Installation & Configuration of Desktops, Laptops, Servers.
Maintain Inventory of IT Assets.
Maintain Daily wise IT Reports.
Coordinate with Vendors and give solution as per our SLA.
Troubleshooting in Company software’s.
Monthly Upgrade Browsers, Anti virus, windows patches, server patches etc.
Take care of all Dept. call recordings in Avhan software's.
Taking care of Avaya EPBX hardware as well as software.
Monitor All Dell Servers through OMSA & Blade Servers, EMC vnx Storage, IBM V7000 Storage.
Installation and troubleshooting of Hardware and Software.
• Domain and infrastructure maintenance.
• Manage and monitor Windows Update Services and generate monthly reports.
• Installation and monitoring of network security. Produce compliance reports.
• Maintaining and monitoring asset inventory (hardware and software).
• Installation and troubleshooting of communication devices like Routers, Switches, Modem.
• Interaction with the users and trouble shoot windows application support.
• Creating user manuals and book keeping of logs and records.
• Any other responsibility as assigned by the management.
• Coordinate with Vendors Dell, HP, Canon, Ricoh, and EPBAX.
• Configure Switches, Routers and manage Video Conferencing.
Daily calls by laptops & Desktop user's.
VSAT maintenance, PD 25 Configuration.
Monitoring VSAT Signals through spectra monitor.
LAN, Printers, internet, & software support.
➢ Passed 10th (CBSE) From KV IMA Dehradun 2000 with 53%.