Service manager
SYNTRACK (Scania trucks and buses & Terex construction equipment)
Total years of experience :35 years, 6 Months
Monitoring service processes. Ensuring that repair and maintenance processes comply with global quality standards. Development of the authorised service network.Apply Block Exemption Regulations (BER).Training co-ordination and application. Warranty operations
May 2006 - July 2012 VOLVO TRUCK Dealership July 2012
Technical Manager
Responsible for following up and co-ordinating the functions of the w/s (warranties, training, work flow)
September 1998- April 2006 SARACAKIS BROS S.A. (Importer of Volvo products in Greece) April 2006
Service Mgr (Volvo Truck Unit)
Development of customer service. Apply Block Exemption, Regulation (BER)
Training warranty operations.
Upgrading and expanding the existing in service network.
Co-ordination of the 24-hrs service network.
Participation in many training programs, also VCADS certified.
March 1992 - September 1998 SCANIA (P. Petropoulos) September 1998
Service Manager
Development of customer service.
Training, warranty operations to (7) workshops.
Upgrading and expanding the existing service network.
Responsible for the main importer 's workshop (SEMKA), with 18 members staff.
Workshop operations, inventory & dept management and quality management according to ISO9002 (Lloyds U.K.)
Reported to the Group Managing Director.
During this period turnover increased 8.5% and profits increased 9.4%.
October 1988 - March 1992 SARACAKIS BROS SA (Importer of Volvo products in Greece) March 1992
Assistant Service Manager
Responsible for warranty operations, evaluation & technical support of workshops
Other Skills
Computers: Microsoft Office, Internet applications.
1988 Post graduate studies in Marine Engineering (Newcastle Upon Tyne University)
1985 Bsc in Mechanical Engineering (Queen Mary College, London University) Professional Seminars