Cafe Manager and IT Support
G3Tech Internet Solutions
Total years of experience :17 years, 2 months
- Provides Internet services and Desktop/Laptop Repair. Network Wired/Wireless Contractor. IT Services to local call centers.
- Project based Static Web Design. Project based Graphic design and Sound editing.
• Maintain Social Media Marketing Accounts on Facebook, LinkeIN, & Twitter.
• Help on proof reading articles for e-zine submission.
• Setup & Designed Website and Squeezepages for product marketing and branding for the company.
• Design graphics for the e-zines.
• Maintain Social Media Marketing Accounts on Facebook, LinkeIN, & Twitter.
• Setup E-mail marketing modules (Autoresponders, Broadcast).
• Setup Online Shopping Cart and Merchant accounts for DVD & Teleseminar recordings.
• Setup & Designed Website and Squeezepages for product marketing and branding for the company.
• Setup weekly and monthly conferences between company and clients through conference support websites. Ensured the conferences run smoothly and both ends communicate crystal clear.
• Social Media Market lead boost.
• Manage outsourced customer services accounts.
• Incharge of international account negotiations.
• Manage company structuring.
• Manage report campaign status for clients.
• Experienced problem solver, ability to resolve disputes to customer satisfaction.
• Served on front desk, performing general secretarial duties.
• Scheduled and confirmed client appointments.
• Responsible for the scheduling of staff and the designation of work routes.
• Provided general office duties including the scheduling and confirmation of appointments.
• Responsible for customer service with a desire to ensure customer’s needs were satisfied.
• Demonstrated ability to maintain composure and work efficiently in a fast paced and pressured environment
• Assist the I.T. Manager for computer hardware/software repair, wired/wireless networking.
• Setup VoIP dialers.
• Setup network data repository.
• Generate qualified sales leads and appointments for the business, including, but not exclusively: New business Support Contracts.
• Follow up marketing campaigns to identify new leads.
• Monitor and track leads sent to sales people.
• Increase attendance at events by following up invitations sent.
• Monitor and report on telemarketing activity.
• Maintain relationships with prospects, gathering key information to assist in the sales process.
• Ensure all lead generation activities are tracked on the database.
• Follow up campaigns such as mailings and events in order to generate leads.
• Allocate leads to salespeople in a timely manner and ensure follow up.
ACADEMIC PROJECTS DNS Server, January 2003 to April 2003 Built a Local Domain Name Server on a Pentium 3 computer using the Windows NT Server 4 operating system through the schools network. The purpose of the project is to emulate a virtual private network tunnel that can be connected through the internet and can be access securely outside the school network. Total Transcription Solution DTR System, January – March A project designed and implemented using Visual Basic 6.0 programming language by myself under the guidance of a project leader. It is a computer based time recorder tool for the personnel of Total Transcription Solutions. The program is connected to an existing Personnel Database through an MS SQL back end and is responsible to generate Payroll Statements for their accounting department. Using VB’s Report tool, the software is also capable of generating time summaries for each personnel. Don Bosco Canlubang Registration Portal, January 2005 - April 2006 The Don Bosco Canlubang Registration Portal was done using PHP Hypertext Pre-Processor (PHP) as the scripting language and using MYSQL as its database. The system enabled its users (Students) to register for the school year without having the time to line up physically. Instead, Students can just login to any computer with internet connection, login with their account and see what subjects are available to enroll to. It automatically filters out the subjects available per student. After selecting subjects, the system automatically generates a pre-completed registration form for the student to print out. The registration form print out enumerates the subjects that the student is enrolling and also, calculate the fees per subject and other miscellaneous fees. The pre-registration form is presented to the Accounting Department for payment. This system estimated the registration process of Don Bosco Canlubang students to two days of enrollment, not like the manual processing which took about a week.
