Kristine Chamen

Responsible for providing support in facilitating and management of the Master Communities & Owners Associations (OA) in compliance with the Law No. 27 of 2007 in the Emirate of Dubai, Jointly Owned Property Law to the Freehold Communities under Taziz Management with over 100 million square feet of Built Up Area (e.g. Jumeirah Beach Residence, The Villa-Dubailand, Al Waha-Dubailand, Business Bay Executive Towers and REMRAAM Communities) including the 3rd party businesses (e. g. Global Lake View, JLT).
 Assist Director and Managers develop, manage and implement governing documents that are required for managing the MC, OA (declarations, community rules, codes, policies and procedures, covenants and easements).
 Maintain excellent relationships with OA Board members, clients, owners and tenants of the property.
 Facilitate in planning, organizing and conducting Annual General Assemblies of homeowners in line with the Association Constitution including OA Bpard meetings and prepare minutes of the meeting.
 Assist in OA Financials, OA insurances and related claims execution.
 Provide assistance in liaising with RERA regarding approvals on the community service fees and OA related issues.
 Follow-ups MEP, minor works and variable job with facility management team to maintain and upkeep the common areas.
 Conducts onsite inspections and following up the inside unit issues such as leakage, fresh air, cleaning, snagging, and rectification.
 Coordinates with main contractors, commercial & contracts for any quotations required to attend DLP snags rectification.
 Prepares and send notices and warning letters to residents for violations as per the Co-Owners Constitutions guidelines.
 Maintain contracts or agreements with all parties who conduct business or transact with the OA, as may be applicable from time to time.
 Assist OA/Board member’s requests, complaints, concerns, issues or recommendations are swiftly communicated with the Managers to resolve issues in line with established policies and procedures.
 Assist in reviewing service provider work schedules, service level agreements, reports and scope of works to ensure the best of standards are maintained at all times.
 Ensure detailed handover of all matters related to the management of buildings within assigned portfolio to the team as required.
 Liaise with Facilities Management providers to ensure all essential services for assigned portfolio are up to date and all agenda items requiring action are completed in a timely and efficient manner in order to achieve increased customer satisfaction.
 Support Section Head in drafting and issuing all official notices/agendas/ mom’s/memo’s/letters going out of the office to the assigned portfolio and ensure the correspondence is in line with company policies and procedures as well as prepare reports as may be required to fulfill the administrative requirement of the job.
 Provides assistance on day to day operations of the Master Community (includes Owners Associations, Corporate Towers, Hotels & Retail, Common shared area and amenities).
 Ensure follow up to respond effectively and timely to the stakeholders and/or outside agency complaints and inspection reports.

 Provide administrative support in drafting and issuing all official notices/agendas/ mom’s/memo’s/letters going out of the office including accurate database and filing system to the assigned portfolio and maintain records of all the departmental correspondence, documents and reports and ensure the correspondence is in line with company policies and procedures as well as prepare reports as may be required to fulfill the administrative requirement of the job.
 Pre -Opening team member of Hotel Apartments, assists and monitors the movement of products/equipment/materials in and/or out of the department and completed the snagging of 124 apartments.
 Handling necessary documentation such as monthly attendance, probationary and yearly appraisal, procurement invoices, payroll slips, sick leave, vacation leave, minutes of the meeting, colleagues’ letter requests, new hires, recruitment, flight details, visa medical, accommodation etc., for 33 colleagues and 4 Senior Managers.
 Plan and manage our JBR Account Director’s calendar to meet clients, facility management meetings, flights visa requirements, medical, travel itinerary, approving PMS, Oracle on his behalf and respond to emails including outgoing memos and correspondences.
 Overseeing 33 colleagues in Hotel Apartments plus 9 more Property Executives in terms of their performance appraisals, training's and any related Human Resources activities
 Provide Administrative support and liaising with other departments (Property Management, Leasing, HR, Procurement & Hotel Apartments in order to establish and maintain effective and relevant activities and support in relation to the organization's sales, leases, purchasing, materials management and overall operating functions.
 Direct contacts with supplier for any requisitions, deliveries invoicing.
 Communicates directly to Du Telecom, EMPOWER and DEWA invoices and requests.
 Provide Administrative assistance in NOC management and Preparation - Events, apartments, retail units and external parties.
 Monitor, control and organize staff activities in order to effectively accomplish department goals and objectives.
 Organizational customer focus and implementing all the policies and procedures for the various departments to ensure seamless customer service.
 Provide input to “Online Community Portal”
 Handles and managed Storage room rentals and prepares summary of the rental revenue on a monthly basis.
 Receive phone calls and written correspondence relating to the management of buildings within portfolio and respond to all in a timely and efficient manner.
 Provide support and advice to the team in managing performance in order to maximize individual performance in the pursuit of the departmental objectives.