Sales Executive
Belle Corporation
Total years of experience :15 years, 1 Months
Acting as a contact between the company and its existing and potential markets, arranging meetings with potential customers to prospect for new business, develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability, maintains contact with all clients in the market area to ensure high levels of client satisfaction, reviewing own sales performance, aiming to meet or exceed targets.
• Handled customer inquiries, complaints, account questions and service request.
• Managed a high-volume workload within a deadline-driven environment.
• Supported and provided superior service via chat, e-mails and phones.
• Applied appropriate actions to effectively control various customer situations.
• Reviewed responses from sellers and buyers reports of fraudulent and unfair practices.
• Provided a thorough understanding of buyer and seller protection policies, all fraud and protection services policies, as well as supporting tools.
• Provided feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.
• Demonstrated sense of urgency to various clients’ queries, issues and complaints.
• Possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.
• Effectively dealt with job stress, angry callers, and upset customers
• Demonstrated outstanding problem solving and understanding - able to diffuse difficult customer situations with tact and ease.
GPA: 89 INTERNSHIP EXPERIENCE RMN Networks - iFM 93.9, Makati City, Philippines On-the-Job Trainee April-May 2006 Worked closely with the Programme/Music Controller in delivering the on-air sound of the station, gathered information and materials for reports of program/segment, assisted the production in promotional activities of the station, attended inbound and outbound calls regarding listener’s queries and concern, answered telephones and transfer to appropriate staff member, coordinated marketing events, organized office activities, and prepared direct mailings and correspondence, supported staff in assigned project based work, performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.