Team Manager
CAPGEMINI
Total years of experience :21 years, 2 months
Feb 2012 to Present - CAPGEMINI - Team Manager
At Capgemini Business Services India Ltd.
- Responsible for service delivery for P2P & OTC by handling overall team size of 28 members in Bangalore and 58 members in Trichy with 4 Team Leads
- Preparing Budgeting & Forecasting. Also, providing the trend analysis with comments on variance.
- Rendered first level approval for invoices/cost relating to aforementioned budgets before sending it to the budget holder's approval.
- Played a pivotal role in the preparation of Actual v/s Budget (AvB) report and explanation to the variance, as well as monthly accrual report and got approval from budget holder.
- Provided support to the budget holder in preparing Annual Budget and Forecasting.
- Actively involved in resolving complex queries and issues of the team and providing daily MI to Process Manager.
- Supervised review of Banking Entries, Suspense Account, Interest on Loan account, Term Deposit account, Pre-payments Account and long term accruals accounts prior to month end closure.
- Carried out revenue realization, month-end checklist and distribution list.
- Administered monthly VAT / GST returns submitted to the Tax Authorities.
- Managing the delivery of the team as per SLA's requirements. Achieved and exceeded the desired SLA's (CPI, KPI & GPI) over and above targets.
- Plan and perform work allocation to the team and ensure that the team consistently meets/exceeds the work allocation targets
- Drive/lead client calls/Operations calls and document the Issue raised in the Issue log and ensure timely completion of agreed actions
- Responsible for effective people management & appraisal
- Encouraged team by driving Continuous Process Improvements
- Ensured that the team adheres to the Company Policy
- Ownership of operational and dashboard reporting as per the agreed timelines & formats with the customer
- Root Cause Analysis (RCA) of errors and implementing Corrective Actions and Preventive Actions (CAPA)
- Ensured smooth close of Month End and Quarter End activities.
- Interaction with internal and external auditor on IMS audits
- Interacting with overseas client on process updates, issues and best practices
- Assisted Accounts Receivable team in absence of Manager
- Coaching and mentoring team members
- Succession plan
- Being part of "IMS" (ISO, ISMS and BCP) SPOC.
- Process Change Request Coordinator
• Certified in Six Sigma Green Belt for successfully completing 'Tier 3' project.
• Assisted in Debit Balance Recovery project and Increase in Discount Earned project
• Certified as Global Model Expert
• Completed Delivery Centre training programme
• Lead Quality Week event
• Improved Seat Utilization
• Awarded 'Best Team' for consecutive 3 quarters.
Dec 2004 to Feb 2012 - SIEMENS - Assistant Manager
At Siemens Information Processing Services Pvt Ltd.
- Handled team of 26 members
- Being part of "Internal SOX audit team.
- Helping team achieving in handling 80 to 100 invoices in a day
- Complete knowledge of Account Payable including Invoice processing, VMD, Payments, Discrepancy Resolution and Customer Relations.
- Analyzation of errors and identify root cause
- Interaction with external auditor on SOX audits
- Interacting with overseas client on process updates, issues and best practices
- Performance appraisal of team members
- Suggested various process improvements
- Conducted refresher training
- Coaching and mentoring team members
- Supporting operation with analization of error and counselling to weak performer
• Certified in AAROHAN by On Track with regard to People Leadership Training.
• Completed Green Belt Project on 'Improve Queue Management'
Oct '02-Jul '04 Chamundeshwari Transport, Bangalore
As Accounts Executive responsible for maintain books of accounts of the firm. Validating vouchers and bill book. In charge for all routine correspondence with clients.
At Chamundeshwari Transport, Bangalore
- Maintaining various books of accounts.
- Checking vouchers and bill books
- Preparing of provisions for monthly closure
- In charge of all routine correspondence to the clients
⇨ Bachelor's Degree in Commerce from Bangalore University - SURANA COLLEGE Graduated in 2001