Region Head of IT - Middle East, Turkey & Africa
Hilti Middle East
Total years of experience :20 years, 3 Months
• Empowered business counterparts with solution implementation exceeding requirements & drove through an established governance, review, and design and implementation process.
• Primary accountable executive and project manager for all critical IT topics in each country such as facility movements/launches, IT audits and site reviews, vendor/contract management.
• Developed quickly and Implemented IT Business-Continuity processes and Disaster Recovery plans for large Hilti operations in the region.
• Cost forecasting and controlling on both local and regional levels to ensure productive operational expenses and measurable planning quality.
• Drive and support adherence to ITSM KPIs for productivity and reliability.
• Team Leader responsibilities for all IT team members across Middle East, Turkey and Africa.
Some key project highlights include:
• Revamped IT Setup across the region of Middle East, Turkey and Africa (22 countries) including implementations of standardized infrastructure, ERP systems and Contact Center through cross-border collaboration with Global IT Teams.
• Built a competent Infrastructure Support team comprising of high performing individuals and external vendor resources.
• Region-wide strategic projects such as Office 365, Windows 10, Mobile Apps for Salesforce, Cloud Migrations, PMO Build-ups for BIM/Engineering, Hilti Online for Partners cloud platform and Business Continuity planning for key locations.
• Headquarter build-ups of major offices in Dubai, Johannesburg, Doha, Cairo and Istanbul with key supportive technologies for meeting spaces and collaboration.
• Functional leader of IT Support Team in Dubai including implementation of a leading ITSM platform for incident-management.
• Day-to-day administration, support and maintenance of the server infrastructure consisting of 50+ physical servers and SAN (HP, IBM, EMC), including backup responsibilities, shared 24*7 operations monitoring and high-availability.
• Supported enterprise-level communications infrastructure with Microsoft Exchange®, Blackberry® and Avaya®.
• Liaised with 3rd-party vendors and service providers for services and support including production evaluations and new technology implementations.
• Involved in several key projects driven by relevant LOB stakeholders in the Middle East.
Key Achievements:
• Implemented new data center with $250, 000 equipment with 0 downtime.
• Created regional investor relations call center with 22 reps.
• Revamped the IT processes involving Active Directory infrastructure, Identity management and Change Management on Infrastructure servers and services.
• Commissioning of a high-available data center architecture and infrastructure for the Dubai International Finance Center offices integrated with DIFX, Bloomberg, Reuters and other FX solutions.
• Implementation of IBM-based tool for ITSM.
• Execution of a Multi-Channel contact center driven by Avaya ® for the group’s Brokerage and Fund Management operations.
Masters Degree in Computer Science, online self-paced study. Final thesis submitted in the area of importance of Standardization of IT Infrastructure
* Graduated with Honours with a specialization in Sofware Developement * Final project submission: Cargo Containing Tracking System using RFID technology; developed fully in Java together with input from Dubai Ports Authority
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