Laetitia Aricci, Front Office Manager

Laetitia Aricci

Front Office Manager

Hotel Radisson Plaza Resort Tahiti

Location
Tunisia - Sfax
Education
Bachelor's degree, International Tourism, Hospitality and Management
Experience
3 years, 10 months

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Work Experience

Total years of experience :3 years, 10 months

Front Office Manager at Hotel Radisson Plaza Resort Tahiti
  • France
  • January 2012 to October 2014

-Managing Front Office Team, Porters and MOD : planning, training, Carlson Procedure
-Accounting : Open folio management, Invoicing, Budget Management
-Guest Relation Management: VIP Welcoming, Groups Welcoming, Guest Complaints
-Room : Assignment, inspection and renovation plan

Front Office Agent at Hotel Radisson Plaza Resort Tahiti
  • France
  • January 2011 to December 2011

- Check-in / Check-out,
- Invoicing,
- Welcoming and Servicing in the Radisson Political « Yes, I can »,
- Booking,
- Group Management,
- Guest Relation (clients problems management), - Activities desk (promotion, sale and booking)
- Trainers Trainer,
- Night Audit (training)
- Switchboard Operator.

Education

Bachelor's degree, International Tourism, Hospitality and Management
  • at IEMI-CMH Academy
  • June 2010

Specialties & Skills

Opera Reservation System

Languages

French
Expert
English
Intermediate
Spanish
Intermediate