Helpdesk Support
SNC lavalin O&M
Total years of experience :4 years, 0 Months
Fast job logging based on templates
Managing the “helpdesk” email inbox
Total visibility into the job lifecycle
Job re-assignment
Keeping everyone notified
Providing answers from a knowledge base
Searching for previous solutions to an incident
Reporting on how many jobs you’ve logged vs how many jobs were closed at the front line
listening to customer requirements and presenting appropriately to make a sale
maintaining and developing relationships with existing customers in person and via telephone calls and emails
cold calling to arrange meetings with potential customers to prospect for new business
responding to incoming email and phone enquiries
acting as a contact between a company and its existing and potential markets
negotiating the terms of an agreement and closing sales
gathering market and customer information
representing their company at trade exhibitions, events and demonstrations
negotiating on price, costs, delivery and specifications with buyers and managers
challenging any objections with a view to getting the customer to buy
advising on forthcoming product developments and discussing special promotions
creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers
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SABB
Customer voice
From 10-10-2010 to 5-12-2010
Handles all the complaints received through the various Banking channels
Handles the quality monitoring and coaching of the staff Control and maintain review / checking & process the department transactions
Delegating tasks
Monitoring the team’s performance
Assisting the team by performing the tasks with them
Helping with training and development
Completing paperwork
Handling complaints (from both staff and customers)
Helping to hire new staff
Reporting to senior management / personnel when required
Customer Experience & Saudi Arabian monetary agency RBWM - Current
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BA Degree Bachelor in English Language College of art and humanities
King Abdul-Aziz University Jeddah Saudi Arabia Distance Learning Program ( Still studding) Secondary Certificate Literary section Grade 78.5 %