Lama Aldahleh, Associate Engineer

Lama Aldahleh

Associate Engineer

Etisalat

Location
United Arab Emirates
Education
Diploma, IT/Networking
Experience
10 years, 2 months

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Work Experience

Total years of experience :10 years, 2 months

Associate Engineer at Etisalat
  • United Arab Emirates - Ajman
  • My current job since June 2015

MOBILE ACCESS OPERATIONS- level 2 support

Trainee Engr. at Dubai Airport
  • United Arab Emirates - Dubai
  • My current job since February 2015

Trainee in Engineering Services Dept./Facility Maintenance/Electrical, Mechanical, Civil.

CSR Prestige at Etisalat CCC (Customer Care Centre)
  • United Arab Emirates - Ajman
  • July 2013 to March 2014

Customer Service Representative (Prestige) is responsible for :
- Technical support blackberry, iphone, home services
- Assisting in sales (Etisalat Services).
- Handling customers' complaints by providing an instant solution / raise it to specialized department.

trainee at Sphinx Marine Equipment Trading L.L.C.
  • United Arab Emirates - Ajman
  • June 2012 to September 2012

Was a trainee at Sphinx Marine company, it was a nice experience dealing with communications devices used offshore also identifying the main role for each communication device and the way they connect and safety points from the brochure attached with device's box. In addition to that, assisting in office business.

Education

Diploma, IT/Networking
  • at American University of Sharjah
  • February 2015

CISCO ACADEMY PROGRAM/CCNA COURSE starting from FEB/2015 till JUN/2015

Bachelor's degree, Electrical/Communications Engineering
  • at Ajman University of Science & Technology
  • September 2012
Diploma, CCNA Course
  • at Sites Power Institute
  • September 2012

CCNA (Cisco Certified Network Associate)

Languages

Arabic
Expert
English
Expert

Memberships

IEEE (Institute of Electrical & Electronics Engineers)
  • students' projects
  • May 2010

Training and Certifications

CCNA Routing & Switching (Certificate)
Date Attended:
December 2015
External Training required by the university (Training)
Training Institute:
Sphinx Marine Equipment Trading L.L.C.
Date Attended:
June 2012

Hobbies

  • Reading, Travelling, painting, music
    Personal training on photoshop to create beautiful designs