Operation and administration Senior Agent
Sterling Financial Brokers
Total years of experience :3 years, 1 Months
For the operational work, I used to provide telephone and internet -based support for clients and and respond to the customers inquiries. Handling escalated angry customer calls and emails. I also used to supervise the work flow, assign team tasks and attend supervisors meeting.
As for the administrative work, I used to provide office services by implementing administrative system, procedures and policies and monitoring administrative projects. Maintaining work flow, prepare reports, set up meeting and arrange files. Also I used to work closely with different sectors to collect the administrative paper work and gather them.