Operations and Business Support Senior Manager
Sharjah Islamic Bank
Total years of experience :18 years, 10 months
Department Strategy Formulation
As a senior member of the Operations team in WM Division, contributes to the formulation and implementation of the WM. strategy and plans, as befitting the department and business line needs and objectives Recognized contribution to and impact on formulation of group/departmental strategy and direction
Departmental Direction
Directs the day-to-day operations of the WM Division throughout the Bank providing expertise, encouraging and ensuring teamwork, aligning work processes in order to achieve high performance standards, meet established targets, objectives and employee engagement in a motivated work environment, and liaising with internal and external parties, as necessary, to facilitate the flow of business. Management recognizes management role
Targets and objectives are achieved
Administration
Directs the operations of the Division and ensures it maintains excellent quality and standards in its services to the internal & external customers Feedback from external and internal customers
4. KEY ACCOUNTABILITIES: (Cont’d)
Description Performance Indicators
Operations
Coordinates all operational functionality of the WM Division with other departments/divisions.
Ensures the smooth and uninterrupted operation of all support departments/divisions in order to deliver the best possible service to the customers. Customer Satisfaction
Center Support:
Provide uninterrupted support to all Priority Banking Centres across UAE Priority Banking Centres are well maintained and running smoothly
Controls
Ensures effective systems and controls exist, in order to ensure defect free operations Defect free operations
Minimization of operating problems
Errors Rate
MIS Reporting:
Prepares routine statistical reports (i.e. monthly, quarterly, and annually) on the progress/ achievements made and refers it to the Manager.
Submission of reports in a timely manner.
Training and Development of Staff
Evaluates performance of staff and plans, designs training and development programs to evaluate their capabilities to meet the required standards of operations.
Continued availability of well trained and capable staff to handle operational requirements.
Policies & Procedures:
Recommends improvements to departmental policy and directs the implementation of procedures and controls covering all areas of Banking Operations activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers Compliance with procedural and legislative requirements
Effective communication of policies and procedures
Business Development /General Operation Practices /Improvement Processes
A results oriented business professional with proven abilities in strategic planning, managing project, improving efficiency of operations, team building and detailing project information to determine effective processes for operations. Able to identify areas of strength and weakness and implement company policies, changes in operations that optimize productivity. Demonstrated ability to motivate staff to maximize productivity and control costs through the most effective uses of manpower and available resources.
Project Management
Program Development
Streamlining Operations
Cross-Functional Development
Vendor Sourcing/Negotiating
Operations Management
QUALIFICATIONS
Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management.
Successful in creating and implementing strategic plans, setting and administering budgets, and developing improved processes to meet short and long term objectives.
Experience in operations restructuring to address business growth, reduce cost, and improve service.
Oversee overall financial management, planning, systems and controls
Analyzes productivity reports, reviews short and long term financial reports, implements best practice improvements.
Create and implement innovative low budget marketing campaigns to increase revenue.
Successful in coordinating development programs for staff and management to improve performance, motivation, customer service skills, productivity, organizational goals, and communication to improve business results.
Experience in Developing and implementing organizational strategies, policies and practices.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Coordinate with external regulatory entities
Managing all operations in 5 branches across the UAE
Managing client investment portfolios in UAE local stock markets. Investment portfolio risk management. Participating in developing policies, and marketing strategies when required. Handling the International Desk (International Corporate Clients). Conducting throughout research on: International & local stock markets, commodities and currencies for report and monitoring purposes. Developing daily, weekly, monthly and yearly financial and analytical reports.
Developed, evaluated and supported introduction of new software programs such as e-trade and internal EIB trading software. I also participated in various media-covered events promoting EIB services.
The Master of Quality Management (MQM) program provides with an understanding of the historical framework under which quality and quality assessment has evolved internationally. It helps develop and implement an integrated approach to the management of quality systems, including the application of leadership, strategic planning and human resources management skills. The program also presents tools and techniques for quality improvement, provide approaches to quality assurance and demonstrate how marketing, technology, people and information can be utilised to satisfy customer requirements.
GPA 4.0