Security Delivery Specialst
IBM INDIA PVT LTD
Total years of experience :16 years, 11 months
Team member of the first Global Delivery Framework Project Team In India.
Part of the first cross account pool in India (BL1-POOL1 - AVAYA & SVM)
Provided Level 2 support to MS CRM 2011 and other custom developed softwares.
Supported applications by partnering with Global IT Operations, DBAs, Infrastructure Operations, Service Desk, ITQA and IT solutions.
Supported deployment of new applications / releases in production environment.
Recognized as a key performer for consistently achieving 100% client satisfaction..
Partnered in developing an internal web portal for technical support process
.