Louaye Rachidi

 Constantly overachieved the targets set, with targets ranging between 4 and 6.5 Million USD.
 Achieved a 300% YoY growth for Qatar in 2011 and 250% in 2012.
 Received in July 2012 reward for extreme high achievement.
 Rated Constantly Exceeds (CE) my goals.
 Achieved a 300% YoY growth for Qatar in 2011 and 250% in 2012.
 Received in July 2012 reward for extreme high achievement.
 Rated Constantly Exceeds (CE) my goals, the highest ranking
 Enabled all EMC partners in Lebanon and achieved the highest tiers in 2013.
 Lead and secured the technical win in different sectors, including - but not limited to:
o Healthcare: Sidra Medical Center Qatar.
o Oil and Gas: Maersk Oil Qatar, Dolphin Energy Qatar, Oryx GTL Qatar.
o Public: Ministry of Environment Qatar, Central Bank of Iraq, General Secretariat of the Council of Ministers Iraq.
o Financial and Insurance: Qatar General, CSC Bank Lebanon, Federal Bank Lebanon, Société Générale de Banque au Liban (SGBL), Arab Finance House Lebanon (AFH), North Africa Commercial Bank Lebanon (NACB).
o Education: USEK Lebanon
 Leverage knowledge of competitive solutions to effectively address and dispel customer objections to EMC solutions.
 Develop relationships with the account team, partners and customers in support of sales team objectives and engage and leverage corporate resources, abilities, budgets and personnel.
 Strategize and execute technical sales calls.
 Develop and implement account specific strategies, produce account specific product and service and sales plans.
 Qualify sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
 Present and market the design and value of proposed EMC solution and business case to customers.
 Conduct requirements surveys at customer sites
 Discuss and articulate solutions to business problems with customer's executives and staff
 Own the technical relationship with the customers and ensuring that EMC wins product evaluations
 Provide innovative solutions and strategies to solve complex issues and client's business problems
 Perform documentation accurately for prospects and customers.
 Process and qualify inbound pre-sales requests from EMC Business Partners.
 Assist channel partners in facing customers.
 Assist EMC Business Partners and their teams in developing sales skills, guiding them, distributing sales resources and assets and training material.
 Contributes to the creation and maintenance of presales assets and resources for EMC Business Partners’ enablement function.
 Conduct training for EMC Business Partners sales and pre-sales on the latest EMC technology.
 Make sure that EMC Business Partners meet all EMC Business Partners Program and achieve the highest possible tier.
 Build relationships with EMC Business Partners teams and provide them with tools for enablement

• Collect and analyze client requirements to translate them into concrete IT solutions.
• Actively participate in recruitment and development of Information & Communication Technology team to implement strategies, processes, policies and procedures as per ITIL frameworks concepts for Help Desk & ICT Support Services.
• Project planning, estimation, requirements determination, gap analysis, designing, team organization, resource allocation, standard compliance, execution and periodic monitoring & control of the projects.
• Cost-effective management of corporate IT assets, budget preparation for various IT-related requisites.
• Ensure Service Level Agreement based performance of Help Desk & IT support and availability of Active Directory, Mail, Data Network, SharePoint and IP Telephony.
• Provide mentoring, technical support and training to the team members to keep them up-to-date with industry-advancements through continuing professional development.

• Leader for two part time web developers.
• Developed many websites: LAU main website (www.lau.edu.lb), campaign website (campaign.lau.edu.lb), LAU news website (www.lau.edu.lb/news-events/), School of Pharmacy website (pharmacy.lau.edu.lb) and alumni website (www.lau.edu.lb/alumni/).
• Integrated websites into CMS, mainly into Movable Type and Drupal.
• Assisted the web administrator with the web availability.
• Daily operations such as backups, logs checking.

• Lab instructor for the following courses:
• CMPS 206 - Computers and Programming for the Arts.
• CMPS 209 - Computers and Programming for the Sciences.

• Developed many web applications including EPO (a document management system - PHP + MySQL), Online Directory (PHP + LDAP), User Manager (Web interface for LDAP management - PHP + LDAP), Minutes Manager (a document management system - PHP + MySQL), FacCMS (a content management system - PHP + MySQL).
• Mail (Java Enterprise System - JES) liaison between LAU and a contracted service provider, including LDAP, Messaging and Calendar.
• Supporting faculty and staff in establishing or posting web pages on the web infrastructure.

Support PC operating systems and desktop applications; Troubleshoot & resolve hardware, software, and connectivity problems, including access and component configuration; Install, configure and maintain computers, devices, additions or upgrades, printers and other related equipment; Conduct in daily operations of: Active Directory, Exchange Server and MS-SQL.