Lovella Doronila

Responsible to provide an excellent and consistent level of service to the guests.
•Assists the Events Service Manager/Banquet Operations Manager in ensuring that the event is managed efficiently.
•Ensure staff is working together as a team to ensure optimum service and that guests needs are met.
•Set tables according to type of event and service standards.
•Serve Food and beverage to9 guests assigned place of work, provide a courteous, professional, efficient and flexible service.
•Responsible for ensuring that banquet area is operated smoothly and that guests are served with food and beverage according to the company standards.
•Table setting, party and buffet set-up, cleaning and wiping of cutleries and equipment needed in the function.
•Ensures and maintain the cleanliness and orderliness of the premises assigned.
•Attends guest needs and complaints, and respond to and fulfill any special events arrangements.
•Meeting, coffee breaks, weddings, offsite catering and party functions in-charged.

Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs, assist individuals with disabilities and thank guests with genuine appreciation.
Serve food and beverages to guests and answer questions on menu selections.
Supervise dining area, maintains beautification, cleanliness and orderliness of the premises.
Responsible in taking orders, party function and table reservations.
In charged of restaurants promotions and advertisement.
Follow up order and deliveries to customer through phone.
Bartending, Table setting and Dispatcher In-charged.

Operate switchboard, attend incoming calls, screen & forward calls, take messages and provide information.
•Keep up to date on employee’s function, availability of each reservations and special events happening to Wafi F & B Division, such as staff meeting, training and private functions.
• Took reservations for each outlet, answer all queries, requests and complaints of the guest.
• Perform reception and secretarial duties with a variety of clerical, technical and routine administrative duties
• Prepares, checks and verify documents, correspondence, reports, database and other software as required.