Luai Hijazi, HR Operations Department Manager

Luai Hijazi

HR Operations Department Manager

Sunbulah Group

Location
Saudi Arabia
Education
Bachelor's degree, Business Administration / Human Resorces Management
Experience
25 years, 1 month

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Work Experience

Total years of experience :25 years, 1 month

HR Operations Department Manager at Sunbulah Group
  • Saudi Arabia
  • My current job since October 2016

ER
GR
Payroll
Communications

HR Operations Manager at AMS Baeshen & Co - Rabea Tea
  • Saudi Arabia - Jeddah
  • June 2015 to October 2016

Operations & Administration
- Employee Relations
- Government Relations
- Work-Place Services (Facility & Maintenance Management)
- HR Projects

Human Resources Manager - HR Manager at Rabigh Power Company (RPC).. (previously called RAWEC)
  • Saudi Arabia
  • December 2014 to May 2015
HR Communications Manager at Zain - Mobile Telecom Company, Saudi Arabia
  • Saudi Arabia - Riyadh
  • March 2014 to November 2014

• Develop and maintain a thorough understanding of the organization’s and HR’s business plan;

• Develop and maintain central landing pages or sites for employee communications & resources;

• Develop communication tools for all employees to facilitate effective inter-department and company-wide communications;

• Responsible for the strategic development and execution of a comprehensive communications plan for Human Resources

• Annually review, edit, and implement Employee Satisfaction / Engagement Survey;

• Prioritize the communication of HR initiatives; and create strategic communications plans for each initiative.

• Create messages and campaigns for HR initiatives, including, management and development, compensation, benefits, recognition, policies, HR information services, employee engagement and culture change


• Draft and distribute communications from the HR team including communications about benefits, payroll, employee relations, performance reviews, training, and HRIS;

• Coordinate with communications representatives from other departments;

• Monitor landing pages or sites’ message boards and discussion threads to ensure professional and appropriate communications and modify/remove comments as needed

• Review Employee Satisfaction / Engagement Survey results and prepare departmental PowerPoint presentations for review with employees;

• Prepare presentations for HR team as needed;

• Prepare communications announcing winners of Employee Recognition Program quarterly;

• Collaborate with teammates, stakeholders, clients and staff to gather business requirements and translate them into effective communications strategies and tactics.

• Manage and conduct the HR events and coordinate with all related parties for the success of the event.

• Enhance and update the portal service, look and feel

Employees Care Center Manager - HR at Zain - Mobile Telecom Company
  • Saudi Arabia - Riyadh
  • June 2011 to March 2014

- Focusing on employees satisfaction and moral
- Increasing the employees Engagement at Zain Co.
- Enhancing and developing the most modern methods to increase employees loyalty
- Granting most special external offers for employees
- Developing the Intangible benefits system
- HR Projects
- HR Contact Center Activities & KPIs Management

Payroll Supervisor - Total Rewards Department at Zain - Saudi Mobile Telecom Company
  • Saudi Arabia - Riyadh
  • September 2008 to June 2011

Monthly Payroll
End Of Service Settlements
Employee Benefit Payments
GOSI Management
Bank Statements
Yearly Bonus calculations
Annual increment Calculations
Department KPIs
HR Projects Management

Recruitment Coordinator - Talent Management Department at Zain - Saudi Mobile Telecom Company
  • Saudi Arabia - Riyadh
  • July 2007 to August 2008

CV search
coordination with Employment resources
conducting interviews
Job Offers and negotiations
New hires on-boarding process
coordination with all departments for vacant positions and manpower needs

Personnel Analyst at King Faisal Specialist Hospital & Research Center - Jeddah
  • Saudi Arabia - Jeddah
  • March 2001 to July 2007

Contracts renewal Annually
Promotions and salary adjustment Management
End of Service process
Employee Leaves and vocations management
Business Travel Management

Education

Bachelor's degree, Business Administration / Human Resorces Management
  • at King Abdulaziz University
  • January 2012
Diploma, Computer Science (Programming)
  • at Alalamiyah Institute / King Abdulaziz University
  • March 2000

Specialties & Skills

Customer Service
Team Management
HR Transformation
Operational HR
HR Policies
Projects Management
Events Management

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

How to develop Nationalization Programs (Certificate)
Date Attended:
May 2013
Valid Until:
May 2013
“Managing @ Zain” – Leadership for Managers (Certificate)
Date Attended:
June 2012
Valid Until:
June 2012
Payroll Administration & Configuration ERP (Certificate)
Date Attended:
April 2010
Valid Until:
April 2010
Personal Development (Certificate)
Date Attended:
January 2008
Valid Until:
January 2008
Consultation Skills (Certificate)
Date Attended:
June 2009
Valid Until:
June 2009
International HR Management (Certificate)
Date Attended:
June 2008
Valid Until:
June 2008
Emotional Intelligence Training Program (Certificate)
Date Attended:
July 2012
Valid Until:
July 2012
Organizational Development (OD) (Certificate)
Date Attended:
January 2009
Valid Until:
January 2009
Training Needs Assessment (Certificate)
Date Attended:
April 2008
Valid Until:
April 2008
Presentations Skills Training Requirements (Certificate)
Date Attended:
February 2012
Valid Until:
March 2012
Certified Compensation & Benefits Professional (Certificate)
Date Attended:
March 2010
Valid Until:
March 2010
Essential Planning & Operational Skills for Contact Centre Managers (Certificate)
Date Attended:
January 2011
Valid Until:
January 2011

Hobbies

  • Vocal Recording/ IVR/ Advertisements