First Class Flight Attendant
Emirates Airlines
Total des années d'expérience :9 years, 9 Mois
2009 - Present: Emirates Airlines - First Class Flight Attendant
In my role at Emirates I am accustomed to: • Deliver award winning, elite customer service in a premium environment.
• Utilize intercultural competence to enhance communications.
• Maintain a flawless professional company image and uniform standard.
• Take considerate approach towards customers to build rapport and ensure their understanding of communication.
• Follow company standards and procedures to maintain a consistent reputation and repeat custom.
• Participate and work harmoniously within a large team of professional colleagues with differing levels of experience to achieve a seamless service delivery and exceed customer expectations.
• Ensure an aesthetically pleasing, safe and secure working environment is always upheld.
• Engage in personal relations with customers promoting products, services and up to date company knowledge.
2008 - 2009: The Grapes Hotel, Cheshire, UK. Assistant Manageress
I worked within a team to launch a new restaurant. The job role carried the following responsibilities; managing restaurant bookings, customer orders, induction training for new waiting staff, handling customer accounts, liaise with kitchen staff, maintaining a safe and healthy environment in line with hygiene standards and procedures. Build customer relations and ensure consistency of standards in order to build and establish a high reputation.
2005 - 2009: The Travelling Gourmet, Stockport, UK, Front of House Hostess
A Cheshire based catering and Events Company. Working front of house at events ranging from special occasions such as weddings to corporate events i.e. seminars and presentations. Responsibilities included coordinating and setting up venues i.e. bespoke table arrangement and decor. Maintain communications between the service/kitchen staff to meet the clientele expectations.