Lulu Akkila, Capability Building, Senior Manager (Training and Development)

Lulu Akkila

Capability Building, Senior Manager (Training and Development)

Hamdan Bin Mohammed Smart University

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Bachelor in Business Administration
Experience
17 years, 2 months

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Work Experience

Total years of experience :17 years, 2 months

Capability Building, Senior Manager (Training and Development) at Hamdan Bin Mohammed Smart University
  • United Arab Emirates - Dubai
  • My current job since November 2012

Plan, develop, budget, and implement individual training for Staff members.

Initiate, lead, monitor, and review the staff performance cycle.

Conduct orientation sessions new recruitments.

Analyze, Evaluate, Assess Return On Investment, and report on training and development outcomes, and overall Capability Building activities.

Identify opportunities for improvement in the planning, integration, delivery and evaluation phases.

Revised and revamped performance review process, procedure, and forms.

Established new policies, procedures, and guidelines, and enhanced existing ones.

Developed University’s succession and career path plans.

Developed, and revised training manuals, and others material.

Developed and implemented a reward and recognition program to motivate University talents.

Talent Planning and Acquisition, Manager at Hamdan Bin Mohammed Smart University
  • United Arab Emirates - Dubai
  • June 2011 to November 2012

Develop of the annual manpower recruitment plan including the required budget, time frame and process.

Management of the complete lifecycle recruitment process.

Candidate sourcing and assessment.

Development of related policies, procedures, and templates, and revision of existing ones.

Associate Relations Manager at Hamdan Bin Mohammed Smart University
  • United Arab Emirates - Dubai
  • September 2009 to June 2011

In addition to my responsibilities as the Acting Director of the Knowledge Administration, below were my responsibilities as the Associate Relations Manager:

Responsible for end-to-end contract management of all virtual associate (part time Faculty).

Managed virtual communications with associates.

Developed an associate contracting automation system.

Established a creative associate’s online e-community portal, providing e-networking opportunities to engage and update the associates with various activities and other academic nature matters.

Knowledge Administration, Acting Director at Hamdan Bin Mohammed Smart University
  • United Arab Emirates - Dubai
  • June 2010 to June 2011

Built, lead and directed four Sections (Customer Relationship Management, Intellectual Knowledge Management, Associates Relationship Management, and Administrative Support & Logistics Management).

Managed and monitored the performance of all University Councils.

Monitored the performance of the University call center.

Lead the process of identifying, and establishing proper mechanisms to collect, maintain, transfer and update the institutional/organizational knowledge.

Created a data and knowledge repository for all HBMSU knowledge assets.

Guided the Development of policies, procedures, guidelines, and portals for the newly established sections.

Handled highly confidential information and documents.

Guided the gathering and establishment of the CRM database that contains all customer information.

Guided the quantification and assessment of intellectual capital of the University, making provisions for its effective utilization; re-usability and enrichment.

Ensured that effective and professional administrative support is provided to all schools, in addition to the offices of the Vice Chancellors.

Academic Administration, Manager at Hamdan Bin Mohammed Smart University
  • United Arab Emirates - Dubai
  • March 2008 to September 2009

Academic Administration was expanded into the Knowledge Administration during a University restructure

Entrusted as the secretary general of the Academic Council.

Managed all academic contracts including virtual associates’ contracts.

Built and maintained a deep relationship with all associates.

Managed, maintained and updated all knowledge transfer source materials and information.

Managed all administrative and logistical services of the University including re-licensures and program accreditations.

Managed the academic part of HBMSU (e-TQM at the time) conferences.

Academic Administrator at Hamdan Bin Mohammed Smart University
  • United Arab Emirates - Dubai
  • January 2007 to March 2008

Manage, maintain and update knowledge inventory including raw course material, research papers, proceedings of conferences, learner material, recorded classes, faculty records, etc .

Liaison between the college and virtual Associate Deans.

Liaison between different college units.

Provide administrative support to Deans, Directors of Programs and Faculty.

Support conferences and events.

Education

Bachelor's degree, Bachelor in Business Administration
  • at Ajman University for Science & Technology
  • June 1994

Specialties & Skills

School Management
Academic Administration
Event Management
Knowledge Management
Human Resources
ADMINISTRATIVE SUPPORT
DATABASE
RECRUITMENT
STRATEGIC PLANNING
TRAINING
Management

Languages

Arabic
Expert
English
Expert

Memberships

Secretary general of the Academic Council
  • Secretary General
  • January 2007
MEQA's organizing committee (Middle East Quality Association)
  • Member
  • January 2007
Member of the UAE Nationals' Council
  • Member
  • January 2012
Member of the organizing committee of annual HBMSU events ( until )
  • Member Until 2011
  • January 2007

Training and Certifications

Foundation of Human Resources (FHR) (Certificate)
Date Attended:
May 2008
Dubai Best Government Practices Forum, 2013 (Training)
Training Institute:
Dubai Government
فاعلية الأداء - 2010 (Training)
Training Institute:
Dubai Government
2102 تطوير الولاء المؤسسي (Training)
Training Institute:
Dubai Government
Workshop on Small Business and entrepreneurship- 2006 (Training)
Training Institute:
RUWAD establishment
Change Management, 2009 (Training)
Training Institute:
Dubai Government
ICDL Start Syllabus Version 4.0 (Certificate)
Date Attended:
January 2007
Positive Energy Seminar 2013 (Training)
Training Institute:
Dubai Government
Certified Internal Auditor Completed Internal Quality Management Systems (QMS) Training Course (Certificate)
Leading Change and Excellence Program-2007 (Training)
Training Institute:
Bradford University, UK
“Introduction to Quality” Training Course- 2007 (Training)
Training Institute:
e-TQM College
Job Banding and Grading workshop (Training)
Training Institute:
Dubai Government Human Resources Institute