SALES SUPPORT EXECUTIVE
Emirates Computers LLC
Total years of experience :21 years, 1 Months
Provide administrative support to the team, organizing and updating of computer-based information and dealing with customer queries.
Assist the Sales Director in organizing the calendar to ensure all scheduled meetings are attended on time, coordinate and organize meetings, conferences, hotel reservation, and dinner arrangements for business meetings.
Assist in preparation of tender documents, completing contracts in accordance with current processes, fill out contracts and other related documentation within SLA.
Maintain accurate customer records, update the department databases, and carry out filing of customer/ supplier correspondence as and when required.
Work efficiently with other departments (marketing, logistics, distribution, etc.) to ensure all customers requirements are met and where possible resolving queries.
Generate report related to sales activities and revenue data, as well as handling customer and prioritizing customer requests while the sales team is out of the office.
Coordinate communication of all customer-related issues to Sales Account Managers and Sales Director, to ensure seamless flow of information.
Prepare and submit vendor pre-qualification documents, arrange bank guarantees, bid bonds etc. for tender submission.
Arrange programs/events or conferences, preparation of records such as sales reports, meeting agenda, minutes & notices.
Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail if necessary.
Schedule and prepare intranet system training to external clients. Clients includes: hotels, car rental companies, RTA and Dubai Police inspectors.
Identify potential clients & new business opportunities by checking online auctions on a daily basis thru Tejari (is a Business-to-Business (B2B) e-Marketplace that allows companies to buy and sell goods and services online).
Perform a range of administrative activities for the Sales Dept. and serve as a central point of liaison with other departments and external constituencies in the resolution of a variety of day-to-day matters concerning the Sales Department.
Prepare necessary documents needed for contract approvals/ renewals of existing customers and new ones.
Evaluate and consolidate reports submitted by Account Managers.
Accurately processed sales orders with order information within 24-hours of receipt and promptly follow-up with Distribution Department for completion of order.
Handle incoming and outgoing correspondences of the Sales Dept., i.e., receiving faxes, taking dictations, making letters and sending e-mails.
Organize filing system and fully responsible for all office correspondence on client basis in an easy method.
Coordinate with Accounts for generating of invoices against Purchase Orders.
Assist in the preparation of monthly & yearly sales report for the sales analysis of individual customers.
Conduct telephones calls to collect the maximum amount on delinquent cardholders utilizing an acceptable and effective strategy to achieve the desired results.
Recommend/ evaluate accounts for endorsement to skip tracing/ skip collections/ legal agencies and ensures timely implementation of cross default policy.
Handle various problems relative to the cardholder’s balance including: Unposted payment, misposted availments/ questionable and fraud transactions.
Responsible for gathering additional contact numbers, obtaining changes in billing address request/ findings of delinquent cardholders and referring them for maintenance.
Ensure that reversal requests are referred to the proper authorities and approval is granted on a timely manner.
Ensure timely follow-up of accounts by initiating various collection strategies, being able to arrange a payment scheme and other options beneficial to both cardholder and the bank.
Explain legal obligations along with associated penalties for the non-payment of debts.
Record information about financial status of customer and status of collection efforts.
Locate customers with delinquent accounts to secure payment using postal services.
Handle customer’s complaints and perform the role of a customer service representative, as and when needed.
Provide feedback to superiors on suspicious accounts/ portfolio behaviour that may lead to fraud/ immediate contractual losses to the Bank which should be supported by actual print-out.