Product Manager
Afghan Wireless Communication Company
Total years of experience :18 years, 8 months
Spearhead the entire service life cycle management encompassing service design, project roll out as well as market expansion in achieving US$142.2 million annual revenue.
♦ Provide comprehensive training for the sales team in enhancing understanding on the features of new services.
♦ Put in place strategies in minimize promotional cost while boosting service growth.
Identify market trends and demands while analyze consumer purchasing capabilities as well as cultural shifts to establish market segments.
♦ Initiate performance assessment for each segment in executing various loyalty, subscriber retention and retailer incentive campaigns to increase revenue.
♦ Manage client segmentation in accordance to set rankings encompassing loyal, low & mid as well as churn customers.
♦ Design and regulate additional value offerings to corporate customers, retailers, vendors as well as network subscribers.
Establish the correlation between usage behavior with market data in developing business patterns and revenue forecasts.
♦ Define revenue targets while develop innovative revenue incremental model.
♦ Conceive tactical framework to achieve set revenue goals.
Utilize the “What -Why -How” and “what if analysis” methodologies in collecting business intelligence as well as data analysis.
♦ Perform in depth market share analysis including subscriber base, sale per retailer, telecom network as well as sales coverage.
♦ Tap market opportunities in providing new technology and services to impact customer usage.
♦ Conduct service impact and value analysis in line with market standards.
Oversaw and managed all aspects of business intelligence, data mining, warehousing analysis as well as reporting while ensured constant service availability in the market
♦ Setup the sale and marketing dashboard to provide greater clarity in business activities.
♦ Generated sales forecasts while assessed revenue performance to deliver effective strategies to enhance revenue.
Measured and compared service baseline with other competitors while designed creative campaigns to ensure customer loyalty.
♦ Performed in depth analysis on customer complaints to identify and revamp service gaps.
♦ Managed and monitored KPIs of each team member while presented the management reports.