Mahmoud Fawzi, Senior Sales Consultant

Mahmoud Fawzi

Senior Sales Consultant

Bulgari

Location
Lebanon - Beirut
Education
Bachelor's degree, Business Administration
Experience
20 years, 0 months

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Work Experience

Total years of experience :20 years, 0 months

Senior Sales Consultant at Bulgari
  • Lebanon - Beirut
  • My current job since October 2015

Managing the boutique in order to achieve sales objectives and KPI’s. Concurring to definition of action plans related to the mystery shopping results and ensure their implementation. Addressing client concerns/disputes/complains assuring the client satisfaction is restored. In the absence of the store manager, I’m responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of the product assortment and visual merchandising guidelines. Also responsible for the store stock, ensuring efficient and effective management according to KPI’s.
Guaranteeing the correct application of company norms and procedures (discount etc…) is being followed. Supervising after sales service requests in order to provide an excellent service. Organizing and implementing store rotations, shifts and holidays. Capturing and maximizing every occasion (trainings, events, sales etc…) to coach and support the sales team in order to ensure that each of them is able to provide a unique and memorable shopping experience.

Retail Sales Coordinator at Mauboussin
  • Lebanon - Beirut
  • March 2015 to October 2015

responsible for the sales operation of three branches, coordinating between the sales team regarding schedule and reports. I report to the general manager and to the operations manager. My main role is achieving all sales targets and improves the performance of the sales team.

Showroom supervisor at Emporio Ceramico
  • Lebanon - Beirut
  • February 2014 to February 2015

Leading a sales team of 12 persons, responsible for their training and development plan. Assisting in the development of a new department (outdoor sales) recruiting and training on overall product knowledge, selling skills, and customer approach. Focusing on quality control, working closely with the owner to ensure the quality of services provided by the sales team for the customers matches the standards of the brand.
I plan the monthly target and incentives to ensure the increase of performance and profit.

Store manager at Burberry
  • Saudi Arabia - Riyadh
  • November 2011 to March 2013

leading the store team in providing an iconic customer experience, maximizing every sale in order to ensure that the store maximizes its profitability. Training the store team, making sure they demonstrate excellent product knowledge, ensuring that customers receive the highest standards of a personalised customer experience. As a member of the senior management team I’m responsible for the efficient running of the store both front and back of house.

Key Responsibilities

1. Sales
2. Merchandise
3. Security
4. Staff development and communication
5. Profit margin
6. Commercial and operational efficiency

Brand Manager at Chantilly Chocolatier
  • Lebanon - Beirut
  • March 2009 to November 2011

Managing 3 stores of 5 staffs each, responsible of stock tracking, store accounting (cash, bank deposit), training staff on sales and merchandising, operating all branches regarding maintenance issues, reporting directly to the general manager
• Responsible for the overall wellbeing of staff, being the first point of contact to resolve any issues
• Organising of staff rotas, working out staff hours and fair distribution of hours
• Covering for staff leave, often working extra hours at very short notice
• Providing excellent product knowledge to staff and customers
• Ensuring targets were met and recorded daily
• Ordering of items and keeping up to date with new products and the appropriate promotion of such goods
• Basic HR duties, dealing with staff leave; maternity cover; recruitment processes

Property Manager at Engel & Voelkers Real Estate
  • Qatar - Doha
  • November 2008 to June 2009

Evaluating properties and advice the landlord & clients about the market prices for rent / sale. Maintaining potential clients database and achieving given targets by the company with an excellent customer service, putting property management plans, including staff supervision, shifts schedule, and assisting the general manager in administration.

Senior Fashion consultant at Christian Dior
  • Qatar - Doha
  • June 2008 to September 2008

Senior Fashion Consultant : In charge of logistics, and operations …
Acting as assistant store manager, supervising the staff, making daily and monthly reports.

Senior fashion consultant at Gucci
  • United Arab Emirates
  • February 2006 to February 2008

responsible of delivering the best customer service that gave me a remarkable team work record in terms of having the best standards and image in the group, besides I was also responsible of Store merchandising for the past 9 months which subjected me to different merchandising techniques as per the brand requires. Managing staff schedule (weekly), also responsible for customers’ complains and solving it. Handling task of luxury fine Jewelry for Gucci brand, and training the staff on selling skills.
I was also trained on industrial knowledge, through the group by attending all the luxury fashion brands for more than 1 month in each.

Supervisour at Hard Rock Cafe
  • Lebanon - Beirut
  • April 2003 to December 2005

Sales Executive-Responsible of selling hard rock items to customers and
companies as a whole sale.



Cashier-Responsible of data entry and invoice inquiries which in term generates
the daily sale of the outlet


Merchandiser- Responsible of outlet merchandising and computer graphic
display.

Assistant Foob and Beverage Manager at La Voile Blue
  • Lebanon - Beirut
  • June 2000 to September 2000

Customer services - I was working as a part time summer job as an assistant F&B manager, I was subjected to the sales process and a rich customer service record in addition to multi culture awareness through dealing with different nationalities...

Education

Bachelor's degree, Business Administration
  • at The Business and Computer University
  • July 2006

Specialties & Skills

Operation
Oracle Enterprise Manager
Microsoft Office
Selling Skills Training (mystery shopper report)
GIA colored stones
Ability to adapt
computer ( ms,excel,powerpoint,...etc)

Languages

English
Expert
Arabic
Expert
French
Beginner

Training and Certifications

Sales and Marketing (Training)
Training Institute:
Mira training Center
Date Attended:
September 2007