Senior Sales Consultant
Bulgari
Total years of experience :20 years, 0 months
Managing the boutique in order to achieve sales objectives and KPI’s. Concurring to definition of action plans related to the mystery shopping results and ensure their implementation. Addressing client concerns/disputes/complains assuring the client satisfaction is restored. In the absence of the store manager, I’m responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of the product assortment and visual merchandising guidelines. Also responsible for the store stock, ensuring efficient and effective management according to KPI’s.
Guaranteeing the correct application of company norms and procedures (discount etc…) is being followed. Supervising after sales service requests in order to provide an excellent service. Organizing and implementing store rotations, shifts and holidays. Capturing and maximizing every occasion (trainings, events, sales etc…) to coach and support the sales team in order to ensure that each of them is able to provide a unique and memorable shopping experience.
responsible for the sales operation of three branches, coordinating between the sales team regarding schedule and reports. I report to the general manager and to the operations manager. My main role is achieving all sales targets and improves the performance of the sales team.
Leading a sales team of 12 persons, responsible for their training and development plan. Assisting in the development of a new department (outdoor sales) recruiting and training on overall product knowledge, selling skills, and customer approach. Focusing on quality control, working closely with the owner to ensure the quality of services provided by the sales team for the customers matches the standards of the brand.
I plan the monthly target and incentives to ensure the increase of performance and profit.
leading the store team in providing an iconic customer experience, maximizing every sale in order to ensure that the store maximizes its profitability. Training the store team, making sure they demonstrate excellent product knowledge, ensuring that customers receive the highest standards of a personalised customer experience. As a member of the senior management team I’m responsible for the efficient running of the store both front and back of house.
Key Responsibilities
1. Sales
2. Merchandise
3. Security
4. Staff development and communication
5. Profit margin
6. Commercial and operational efficiency
Managing 3 stores of 5 staffs each, responsible of stock tracking, store accounting (cash, bank deposit), training staff on sales and merchandising, operating all branches regarding maintenance issues, reporting directly to the general manager
• Responsible for the overall wellbeing of staff, being the first point of contact to resolve any issues
• Organising of staff rotas, working out staff hours and fair distribution of hours
• Covering for staff leave, often working extra hours at very short notice
• Providing excellent product knowledge to staff and customers
• Ensuring targets were met and recorded daily
• Ordering of items and keeping up to date with new products and the appropriate promotion of such goods
• Basic HR duties, dealing with staff leave; maternity cover; recruitment processes
Evaluating properties and advice the landlord & clients about the market prices for rent / sale. Maintaining potential clients database and achieving given targets by the company with an excellent customer service, putting property management plans, including staff supervision, shifts schedule, and assisting the general manager in administration.
Senior Fashion Consultant : In charge of logistics, and operations …
Acting as assistant store manager, supervising the staff, making daily and monthly reports.
responsible of delivering the best customer service that gave me a remarkable team work record in terms of having the best standards and image in the group, besides I was also responsible of Store merchandising for the past 9 months which subjected me to different merchandising techniques as per the brand requires. Managing staff schedule (weekly), also responsible for customers’ complains and solving it. Handling task of luxury fine Jewelry for Gucci brand, and training the staff on selling skills.
I was also trained on industrial knowledge, through the group by attending all the luxury fashion brands for more than 1 month in each.
Sales Executive-Responsible of selling hard rock items to customers and
companies as a whole sale.
Cashier-Responsible of data entry and invoice inquiries which in term generates
the daily sale of the outlet
Merchandiser- Responsible of outlet merchandising and computer graphic
display.
Customer services - I was working as a part time summer job as an assistant F&B manager, I was subjected to the sales process and a rich customer service record in addition to multi culture awareness through dealing with different nationalities...