IT Support Engineer
Leisure Center
Total years of experience :12 years, 1 month
• Install, operate and maintain network services, routers, concentrators, hubs, switches, modems and other network devices following technical plans.
• Resolve network communications problems to ensure user’s access to Butte County Office of Education networks.
• Install or repair Windows or computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
asic troubleshooting assistance and resolution for computer users.
Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
Recommends hardware solutions regarding personal computers in assigned areas.
Experience working with personal computer hardware, software, systems, local area networks and terminology.
Good organizational and problem solving skills.
Ability to operate computer peripherals including monitors, printers and scanners
The Bachelor of Science in Computer Science (BSCS) program focuses on the concepts and techniques used in the design and development of advanced software systems. Students in this program explore the conceptual underpinnings of Computer Science -- its fundamental algorithms, programming languages, operating systems, and software engineering techniques. In addition, students choose from a rich set of electives that includes » data science, computer graphics, artificial intelligence, database systems, computer architecture, and computer networks, among other topics. As with the introductory sequence, these advanced courses stress "hands-on" learning by doing. A generous allotment of free electives allows students to combine study in Computer Science with study in another field either by taking a well-defined specialized minor in another discipline or by working with an advisor to formulate a program that combines experiences across disciplines.