Director
DESKO
Total des années d'expérience :30 years, 7 Mois
Activities Active as coach, interim manager, lecturer, project and program(me) manager for different organizations. Main focus is to facilitate change in individuals and organizations.
Organisation Nuon (Business Division)
Role Information Manager (Divisional CIO) and Manager Project Management / Program(me) Manager. Also active as registered independent coach for Nuon (through own company - Partners in Sourcing
Activities Responsible for all projects within Nuon Business valued at seven million Euro (out of pocket). Managing two teams of jointly thirty five high powered professionals; permanent and contracted staff. Responsible for project/program(me) planning, execution and management. Also responsible for IT spending (valued at fifteen million Euro), demand and Supply planning, e.g. IT governance. Responsible for CRM/ Front Office Automation(Siebel), BI (analytics - OBIEE) and Back Office(SAP) contract managers. Responsible for data management team, Siebel and BI (analytics) development team and office automation including infrastructure.
Marketing and Advertising
Nuon Business (one of the largest energy companies in the Netherlands) on contract basis. Responsible for Siebel Competence Centre and Program(me) Manager for all projects with an IT component. Also active as lecturer (Henley Management College and LOI), coaching and (executive) search/contracting IT and sales staff.
Activities Until early 2004 I was responsible for the eCRM/CIS Division in Europe and Manager/focal point for the local CRM and Digital Strategy e- Business teams in The Netherlands and Belgium.
Main activities
Program(me) & Business Unit Management.
People and team-management in eight different countries.
Business Development focused on leveraging CRM business
Partnership management for global partners (e.g. Siebel and Avaya).
Consultative selling and business consultancy for major clients. Public speaking e.g. Economist e-business seminars .
Local management (Benelux) e-business practice.
(program) Manage CRM and Call center bids and projects/programmes.
Activities Responsible for daily operations and business development.
Lean Solutions was a relatively small (30 staff) company which had its focus on business process optimization. Lean Solutions predominantly operated on the business side of companies; where process optimization was accomplished through use of the Lean Six Sigma methodology, Information Management and Business Intelligence. Business Intelligence(Microsoft BI) being an IT focused expertise which Lean Solutions offered separately. Lean Solutions had clients in healthcare, utilities, finance, telecom and local government.
The predominant roles executed were geared around business development, managing projects/programmes and subcontracting staff. Additionally managing all other operations.
Activities Establishing Dutch CRM entity (recruiting and training staff); Business Development (sales and establishing partnerships) and being billable at clients (consultancy).
Project Development Manager Rabo bank
Main responsibilities:
-Business Management including consultative selling.
-People/project management - varied groups.
- Business Development (including set-up of Siebel alliance and Siebel practice).
- e-CRM/Contact Centre consultancy.
People management - Twenty two employees (restructured department). Managing internal and external IT resource deployment Approximately 1400 externals per year (budget 110 Million US$). Re-engineering ‘resource allocation’ process for IT projects. Establish and protect relationships with suppliers of IT resources. Internal and external recruitment. Introduce market orientated resource approach. Interim management of IBM professional services management (managing 8 Personal Development - and 8 Resource Deployment Managers).
Organisation IBM
Role Segment Marketing Manager - Business Partners
Period 1997
Activities Establishing Business Partner Channels (Channel development).
Integrating Business Partners within IBM Services; Project leadership change management program(me). Managing marketing management process for specific segments.
Activities Sales and Managing - coaching and training of sales team Managing internal & external sales channels; Marketing/Sales of IT related services; Producing and implementing marketing plans
Activities Marketing, consultancy and relationship management; Competitive analysis UNIX Suppliers; Marketing Support Business Partners; Establishing database marketing activities and direct marketing activities; Sales/Marketing demonstration systems.
incl. people management); Developing local Business Partner Strategy; Control of annual and operating plan; Secretary Business Partner Review Board.
Organisation
Large internal IT project; Process Management (vendors).
Organisation
Education and training Education
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(Holtschool)- Scotland (G.
