Total Years of Experience: None
June 2012
To Present
Senior Customer Service
at Alliance Global FZ LLC
Location :
United Arab Emirates - Dubai
(Channel Partner Illumina / Beckman Coulter/ AATI /
10X genomics - United Arab Emirates)
Logistics:
* Handle all Import Export shipments in UAE and all Customs Related matters.
* Manage cross shipments from USA, Canada & Europe to emerging markets
like Middle East, Africa & Asia.
* Manage Proper Storage and Shipping of Biomedical Temperature Sensitive
shipment.
* Preparation and submission of documents as per Letter of Credit terms and
conditions.
Customer Service:
* Ensure highest levels of customer service are provided to our customers &
also driving target of 100% ECSL. Monitor customer order backlogs on daily
basis & drive throughput & efficiency.
Procurement:
* Looking for new suppliers locally and internationally having competitive
prices, quality and standards.
Inventory:
* Manage Inventory valuation, inventory accuracy, # of turns, value & % of slow
moving & obsolete stock & for driving lowest levels of inventory possible.
Order Forecast:
* Order forecast with past history and sales expectation.
* Maintain safety stock and order with suppliers on time to have smooth sales
Reporting & Analyzing:
* Reporting - Control, monitor & report all Supply Chain KPI's on a regular basis
daily, weekly & monthly. ECSL, Logistics & warehousing costs, inventory value
& turns, % slow moving & obsolete.
* Follow-up with Sales on pending orders/deliveries and hold stocks.
* Reviews the method of operations on an ongoing basis and identifies areas for
improvement.
10X genomics - United Arab Emirates)
Logistics:
* Handle all Import Export shipments in UAE and all Customs Related matters.
* Manage cross shipments from USA, Canada & Europe to emerging markets
like Middle East, Africa & Asia.
* Manage Proper Storage and Shipping of Biomedical Temperature Sensitive
shipment.
* Preparation and submission of documents as per Letter of Credit terms and
conditions.
Customer Service:
* Ensure highest levels of customer service are provided to our customers &
also driving target of 100% ECSL. Monitor customer order backlogs on daily
basis & drive throughput & efficiency.
Procurement:
* Looking for new suppliers locally and internationally having competitive
prices, quality and standards.
Inventory:
* Manage Inventory valuation, inventory accuracy, # of turns, value & % of slow
moving & obsolete stock & for driving lowest levels of inventory possible.
Order Forecast:
* Order forecast with past history and sales expectation.
* Maintain safety stock and order with suppliers on time to have smooth sales
Reporting & Analyzing:
* Reporting - Control, monitor & report all Supply Chain KPI's on a regular basis
daily, weekly & monthly. ECSL, Logistics & warehousing costs, inventory value
& turns, % slow moving & obsolete.
* Follow-up with Sales on pending orders/deliveries and hold stocks.
* Reviews the method of operations on an ongoing basis and identifies areas for
improvement.
April 2008
To March 2012
Senior Operations Executive
Ensured smooth operational activities of showrooms by ensuring adherence
of all activities to company SOPs.
* Planned and enforced new procedures - guidelines to enhance customer
service.
* Facilitated all activities proper documentations as well as developed business
process to improve service level.
* Handled logistics operations and managed accurate - transparent stock
movements as well as closely monitored lead-time of deliveries.
* Administered warehouse stocks and ensured accuracy as per SOPs.
* Conducted needed Periodic Stock Audits and submitted reports on the same.
* Provided required measures to diminish damages and lessen claims.
* Managed with showrooms operating expenses; created budgeting of operating
expenses, furnished monthly/quarterly/annually budget comparison reports,
devised alternatives to minimize operating costs, verified expense vouchers
or check related checklists, and processed customer’s amount refunds.
* Dealt with administrative issues; procured promotion, displays, other
miscellaneous items as well as non-trading items needed for showrooms then
handled latter’s stock inventory.
of all activities to company SOPs.
* Planned and enforced new procedures - guidelines to enhance customer
service.
* Facilitated all activities proper documentations as well as developed business
process to improve service level.
* Handled logistics operations and managed accurate - transparent stock
movements as well as closely monitored lead-time of deliveries.
* Administered warehouse stocks and ensured accuracy as per SOPs.
* Conducted needed Periodic Stock Audits and submitted reports on the same.
* Provided required measures to diminish damages and lessen claims.
* Managed with showrooms operating expenses; created budgeting of operating
expenses, furnished monthly/quarterly/annually budget comparison reports,
devised alternatives to minimize operating costs, verified expense vouchers
or check related checklists, and processed customer’s amount refunds.
* Dealt with administrative issues; procured promotion, displays, other
miscellaneous items as well as non-trading items needed for showrooms then
handled latter’s stock inventory.
March 2005
To March 2008
Office Assistant
Performed survey and managed preparation of reports.
* Handled daily data and information collection from the web site.
* Conducted follow up on payment recovery.
* Handled daily data and information collection from the web site.
* Conducted follow up on payment recovery.
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