Ma. Carmela Marquez, Ground Staff

Ma. Carmela Marquez

Ground Staff

American Airlines

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, BS-Hotel and Restaurant Management
الخبرات
8 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 0 أشهر

Ground Staff في American Airlines
  • جزر سيمان
  • ديسمبر 2012 إلى سبتمبر 2013

 Check in and board passengers. Ensures that tickets and travel documents of passengers are valid.
 Provide effective and efficient services to all airline passengers.
 Assists supervisors or managers in the administration and operation of the ground handling.
 Monitors delays, disruption, and diversions of flights.
 Provide supervision of the flight. Act as a close link between aircraft in flight and ground services, and also between the air crew and the airline operations ground staff.
 Ascertain aircraft flight load requirements and determine load availability.
 Determine aircraft gross weight and balance.
 Prepares all the necessary reports to the airline before and after aircraft departure

Team Leader في McDonald Corporation Limited
  • كندا
  • سبتمبر 2008 إلى أكتوبر 2012

 Responsible for training new hired crews for service area.
 Facilitates the store shift in the absence of a manager.
 Make follow-ups to new crews performance on floor.
 Facilitates Station Observation Check List (SOC).

Admin Assistant في AL MASHRIQ Furniture Manufacturing Co.
  • الإمارات العربية المتحدة - دبي
  • سبتمبر 2005 إلى أغسطس 2008

 The first contact person for visitors and callers while projecting a professional image of the company.
 Responsible for receiving all related documents (Invoices, Delivery Notes / Orders, Quotations) and coordinate to concerned department.
 Handling and coordinating deliveries with sales people and assistant support to the team.
 Coordination and a constant follow-up between all departments on administration requirements.
 Maintain confidentiality while handling office documents, files/papers and monitor the mails/faxes/emails that concerned departments receive from various sources.
 Prepares correspondence and daily agenda, maintain a filing system, scheduled meetings, organize travel, itineraries, etc.
 Maintain a tracking log of all related documents (Incoming & outgoing letter, quotation, invoice, delivery note) for ease reference.
 Prepare minutes of meeting.
 Ensure that all company telephone lines, fax and emails are functioning properly.
 Receive and dispatch a company mail and couriers and maintain the necessary records.
 Receive and direct company visitors as per the set procedure.
 Responsible for obtaining and clearing all related petty cash transactions.
 Manage the time & attendance system and prepare the necessary reports.
 Responsible for maintaining and replenishing all office supplies (pantry items and office stationary).


 The first contact person for visitors and callers while projecting a professional image of the company.
 Responsible for receiving all related documents (Invoices, Delivery Notes / Orders, Quotations) and coordinate to concerned department.
 Handling and coordinating deliveries with sales people and assistant support to the team.
 Coordination and a constant follow-up between all departments on administration requirements.
 Maintain confidentiality while handling office documents, files/papers and monitor the mails/faxes/emails that concerned departments receive from various sources.
 Prepares correspondence and daily agenda, maintain a filing system, scheduled meetings, organize travel, itineraries, etc.
 Maintain a tracking log of all related documents (Incoming & outgoing letter, quotation, invoice, delivery note) for ease reference.
 Prepare minutes of meeting.
 Ensure that all company telephone lines, fax and emails are functioning properly.
 Receive and dispatch a company mail and couriers and maintain the necessary records.
 Receive and direct company visitors as per the set procedure.
 Responsible for obtaining and clearing all related petty cash transactions.
 Manage the time & attendance system and prepare the necessary reports.
 Responsible for maintaining and replenishing all office supplies (pantry items and office stationary).

الخلفية التعليمية

بكالوريوس, BS-Hotel and Restaurant Management
  • في San Sebastian College-Recolletos
  • مارس 2002

3 months On-Job-Training in Mandarin Oriental -Manila Philippines (Customer Service Relation)

Specialties & Skills

Office Administration
Flexible Working
Computer Skills
Communication Skills
Well Motivated,Flexible, Customer Service Oriented,Computer Literate/Good Communication skills

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Recognition (الشهادة)
تاريخ الدورة:
April 2013
صالحة لغاية:
September 2013