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mada lakiss

Assistant Front Office Manager/ acting FOM

Location:
Lebanon - Beirut
Education:
Bachelor's degree, econimcs and business/ Gestion Hotelliere
Experience:
6 years, 5 months
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Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  6 Years, 5 Months   

May 2008 To May 2012

Assistant Front Office Manager/ acting FOM

at Hilton Beirut
Location : Lebanon - Beirut
In charge of operation of the front desk including guest services, reception, concierge, ticketing, transport and luggage services, doorman, handling guest complaints, ensure that all standards are met, guest satisfaction, shift scheduling, staff training, monthly guest comments reports, handling all Vip needs and requests, maintain good relation with repeated guests, performing the duty manager task once per week,

Education

What's your educational background?
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September 2003

Bachelor's degree, econimcs and business/ Gestion Hotelliere

at Universite Montpellier 1 Montpellier / Institue Vatel Lyon
Location : France
Bachelor degree in economics and business at university Montpellier 1/south of France

First year masters hospitality in Vatel lyon

Several trainings in different hotels in France followed by courses/exams/evaluation....

Spanish Cetrificates / Level : Sobrealente / Institut Sevantes Kaslik- Beirut

Specialties & Skills

Team Leadership

4 + Endorse

Communication Skills

4 + Endorse

Hospitality

4 + Endorse

handling complaints

4 + Endorse

Staff Development

4 + Endorse

Skill trainer

0 + Endorse

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
Add Your Languages

English

Expert

French

Expert

Arabic

Expert

Spanish

Intermediate

Training and Certifications

Handling Complaints ( Training )

Hilton University
March 2012

Opera Conversion ( Training )

Hilton University
March 2012
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