Course/Training Coordinator
Haward Technology Middle East
Total years of experience :14 years, 2 Months
• Telemarketing and direct selling to clients like ADCO, ADGAS, GASCO, ADNOC, BUNDUQ TAKREER, ADWEA, TRANSCO, NDC, DEWA, ESI, ENOC, EMARAT, KNPC, QVC, KARAHMAA, ARAMCO, SABIC, SAMREF, SASREF, SEC and others.
• Answer customer enquiries for courses on time.
• Discuss and report to the Training Supervisor and /or Training Manager enquiries received for courses which are not scheduled, or questions that require technical advice.
• Prepare and promptly submit training plans as per customers' training requirements.
• Facilitate timely and regular follow-ups for customer feedback on answered enquiries.
• Facilitate confirmation of registrations and related tasks for courses.
• Follow-up receipt of Course Participants Details with early registered participants, or participants of • Website courses.
• Address queries and requests received from customers via email and phone call.
• Monitor the work status.
• Monitor all urgent and pending tasks & work orders, and liaise with concerned departments to facilitate
• required actions.
• Turn over copies of the enquiries received to Training Officer for encoding in the Enquiry Database.
• Maintain an organized filing system for all enquiries, work orders and related documents.
• Prepare and print related enquiries from the Enquiry Database and turn over the same to the Course.
• Coordinator prior to the marketing date of our courses.
• Plot and update the status of the courses on the Daily Status Sheet on a daily basis.
• Log enquiries received on the enquiry monitoring file and submit updated reports to the Training Manager.
• Request for certified data from IT for marketed courses
• Report problems or any other elements which may affect the performance of work or delays in the job
• Participate in weekly meetings and give feedback on the areas of improvement
• Communicate important or urgent issues directly to the General Manager & Training Manager.
• Perform any other activities assigned by the bosses.
My main role is doing outbound calls to collect unrecoverable debts from customers of Telstra, a company based in Australia. For each call we have to give all the possible ways or payment plans suitable for the both the company and the customers to recover debts at the earliest possible time span.
I was a Customer Service Representative for eBay, an online site for buyers and sellers of different kinds of products. We assist buyers and sellers with problems in their personal pages, status of delivery of their purchased/sold products, problems with payments and other general enquiries from sellers and buyers. It is our job to pamper the problem and/or enquiry of each caller in accordance to the terms and policies of eBay.
My role as Outbound Sales Representative is to do cold calling to companies in the US and Canada to sell bulk USBs and other computer parts and paraphernalias.
I was also assigned to handle new virtual accounts to test the flow of water, and also, assigned on lead generation, wherein I researched for a company's contact information for the company's database.
Bachelor of Science in Commerce - Major in Management Accounting Adventist University of the Philippines Putingkahoy, Silang, Cavite Undergraduate, 4th Year
